What are the responsibilities and job description for the Patient Access Representative position at Alex PT?
Overview
Alex PT is seeking a dedicated, detail-oriented Patient Access Representative to join our team. You'll be the first point of contact for our patients — providing exceptional customer service, managing patient information, and keeping the front end of our clinic running smoothly. The ideal candidate has strong phone etiquette, solid administrative skills, and experience in a healthcare setting.
Duties
- Greet patients warmly and assist with check-in
- Collect and verify patient information, including insurance details and medical history
- Verify insurance benefits and obtain prior authorizations as needed
- Schedule appointments efficiently in our electronic health record system
- Answer incoming calls professionally, addressing patient questions and concerns with clarity
- Maintain accurate records of patient interactions and ensure compliance with health information protocols
- Collaborate with clinical staff to keep patient access to care seamless
- Perform administrative tasks as needed, including data entry and filing
Qualifications
- Previous experience as a receptionist or in a similar healthcare role preferred
- Insurance and authorization experience preferred
- Proficient with computer systems for data entry and scheduling
- Strong phone etiquette and communication skills
- Excellent organizational skills with the ability to juggle multiple tasks
- Commitment to patient confidentiality and health regulations
Benefits
- Health care stipend
- SIMPLE IRA retirement plan
- Paid time off
- On-site gym
- Bonus Structure
If you're passionate about helping patients and thrive in a fast-paced environment, we'd love to hear from you.
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- On-site gym
- Paid time off
- Retirement plan
Ability to Commute:
- Alexandria, MN 56308 (Required)
Ability to Relocate:
- Alexandria, MN 56308: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $26