Hospital Unit Clerk & CNA

JOB SUMMARY:

The Hospital Unit Clerk/CNA acts as a liaison between patients, visitors, and medical staff. They manage patient records, handle phone calls, schedule appointments, and ensure the smooth operation of the unit by assisting with various activities of daily living and clerical duties.

STANDARD REQUIREMENTS:

• Supports the mission, vision, and values that make us SHINE at Appleton Area Health.
• Adhere to AAH Code of Conduct
• Adhere to facility policies
• Supports, cooperates with, and implements specific procedures and programs for:
• Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair, and maintenance needs.
• Confidentiality of all data, including resident, employee, and operations data.
• Quality assurance and compliance with all regulatory requirements.
• Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
• Supports and participates in common teamwork:
• Cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction including appropriate judgment.
• Uses tactful, appropriate communication in sensitive and emotional situations.
• Follows up as appropriate with supervisor, co-workers, or residents regarding reported complaints, problems, and concerns.
• Promotes positive public relations with residents, family members, and guests.
• Completes requirements for in-service training, acceptable attendance, uniform dress codes including personal hygiene, and other work duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

(The following statement represents the minimum experience and training standards that will be used to admit or reject applicants for interview and selection, provided that equivalent substitution will be permitted in case of deficiencies in either experience or education).

· Education:

o High School graduate or equivalent. No previous experience is required. On-the-job training in practices and procedures of the hospital and certain medical terminology.

· Licensure/Certification:

o Certified Nursing Assistant preferred or willingness to obtain

· Skills:

o Strong organizational skills and attention to detail.

o Excellent communication and interpersonal skills.

o Proficiency in computer skills and data entry.

o Ability to work in a fast-paced environment and handle multiple tasks.

o Knowledge of medical terminology and basic medical procedures preferred.

o Exceptional customer service skills in greeting patients and guests

ESSENTIAL FUNCTIONS:

· Patient Care Coordination

o Coordinate admissions, transfers, and discharges with the care team.

· Record Keeping

o Maintain and update patient records, medical charts, and electronic health records.

· Scheduling

o Schedule and organize appointments, surgeries, and diagnostic tests under the direction of nursing staff to ensure patient preparedness and timely arrival.

· Communication

o Facilitate communication between medical staff, patients, and families.

· Supply Management

o Order and management of supplies and equipment necessary for unit operations including outdates.

· Administrative Support

o Assist with registration, insurance documentation, and other administrative tasks.

· Compliance

o Ensure compliance with hospital policies and procedures, regulations, and standards of care.

· Reporting

o Participate in data collection, prepare and distribute reports and updates to unit staff.

· Collaboration

o Work collaboratively with nurses, physicians, and other healthcare professionals to ensure patient care is coordinated effectively.

· Provide direct patient care under the supervision of a registered nurse, assist with activities of daily living, and monitor patient vital signs and well-being.

· Maintain a clean and safe environment for patients

Job Type: Full-time

Pay: $18.91 - $25.96 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Loan forgiveness
• Loan repayment program
• Paid time off
• Retirement plan
• Vision insurance

Physical Setting:

• Hospital

Work Location: In person

Salary : $19 - $26