TPA Client Implementation Manager

Job Summary

A well-established organization in Greenville, SC is seeking a TPA Client Implementation Manager to lead new client implementations, support complex health plan setup, and improve operational execution across benefits administration. This direct hire opportunity is ideal for a detail-oriented professional with experience in third-party administration (TPA), employee benefits brokerage, or benefits administration.

The TPA Implementation Manager will work closely with clients, brokers, internal departments, vendors, and leadership to ensure benefit plans are configured accurately and transitioned smoothly into ongoing operations.

Responsibilities

- Lead new client onboarding from sales handoff through implementation, launch, and transition to ongoing operations.
- Coordinate plan setup, eligibility configuration, billing arrangements, funding allocations, agreements, reporting, and operational readiness.
- Partner with account management, claims, eligibility, IT, client services, brokers, leadership, and vendors to manage timelines and resolve implementation issues.
- Support implementations involving self-funded health plans, HRAs, MEC plans, VEBAs, PBMs, provider networks, telehealth providers, and related benefit arrangements.
- Oversee and support approximately five Account Managers to promote consistent execution, accurate documentation, and timely completion of deliverables.
- Identify workflow gaps, document procedures, support process improvements, and help strengthen implementation standards and service quality.

Required Qualifications and Skills

- 3 to 5 years of experience as a benefits implementation manager, TPA operations manager, client implementation manager, benefits account management supervisor, or client services manager in a benefits administration environment.
- Direct experience with claims administration, eligibility management, client account management, implementation coordination, or health plan operations.

- Strong understanding of employee benefits administration, including claims processing, eligibility, funding, vendor coordination, benefit structures, and plan setup.

- Working knowledge of health and welfare benefit arrangements, including ERISA, ACA, self-funded plans, and related administrative requirements.

- Ability to interpret complex client agreements, plan designs, funding arrangements, trust agreements, claims agreements, and pass-through arrangements.

- Experience coordinating or supporting account management, client services, implementation, or operational teams.

- Advanced proficiency with Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Teams.

- Excellent written and verbal communication skills, including the ability to prepare polished client-facing emails, reports, letters, meeting summaries, and documentation.
- Strong organizational skills, attention to detail, sound judgment, problem-solving ability, and the ability to manage multiple priorities through completion.

This company offers growth and a great group of people to work with.