What are the responsibilities and job description for the Customer Service Representatives position at AppleOne?
Job Summary
We are seeking dependable, customer-focused Remote Customer Service Representatives to support a high-performing customer care team. This role is ideal for professionals who enjoy helping customers resolve billing questions, service requests, account updates, payment arrangements, and urgent service-related concerns.
This opportunity offers a structured paid training program, steady weekday scheduling, and the chance to build valuable customer service, problem-solving, and call center skills in a remote environment. Candidates can expect supportive leadership, clear performance expectations, positive teamwork, and a service-driven culture focused on helping customers with professionalism and care.
Key Responsibilities
- Answer inbound customer calls related to utility billing, account maintenance, service requests, payments, and emergency-related concerns.
- Research billing issues, meter readings, refunds, compensation requests, payment inquiries, and account changes.
- Process move-ins, transfers, service additions, payment arrangements, and available customer assistance program requests.
- Provide service order updates, manage customer inquiries, and route escalated concerns to the appropriate departments.
- Navigate multiple systems while meeting quality standards, performance metrics, and team goals.
- Promote self-service resources and deliver a professional, helpful customer experience on every interaction.
Compensation and Benefits
- Pay: $32 to $35 per hour.
- Job Type: Direct Hire.
- Location: Remote.
- Schedule: Monday through Friday, 40 hours per week, within operating hours of 7:00 AM to 7:00 PM.
- Assignment Duration: Through April 2027.
- Training: 13-week paid training program.
- Overtime: Occasional overtime may be available based on business needs.
- Emergency Coverage: During severe weather events or service disruptions, employees may be asked to work outside normal operating hours, including between 6:00 AM and 12:00 Midnight, based on business needs.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1144
This company offers growth and a great group of people to work with.
Salary : $32 - $35