What are the responsibilities and job description for the Medical Pharmacy WFH position at AppleOne?
Job Summary
We are seeking a Medical Pharmacy WFH Customer Service Representative for a full-time, work-from-home opportunity supporting customers, pharmacies, and healthcare providers with prescription benefit questions. This direct hire role is ideal for a customer-focused professional who enjoys helping others, navigating multiple systems, and solving problems in a healthcare service environment.
This position offers structured virtual training, ongoing coaching, and a supportive remote team environment. Candidates who are dependable, tech-savvy, and motivated to build a long-term career in healthcare customer support will find this to be a strong opportunity with clear expectations, steady full-time hours, and leadership support designed to help employees succeed.
Key Responsibilities
- Handle approximately 60 to 80 inbound customer service calls daily in a professional and helpful manner.
- Assist customers, pharmacies, and healthcare providers with prescription benefits, eligibility, coverage, claims, authorizations, billing, payments, and medication delivery questions.
- Research and resolve customer concerns using multiple computer systems and internal resources.
- Accurately document customer interactions, updates, and resolutions.
- Meet quality, productivity, attendance, and customer experience expectations in a remote call center environment.
- Maintain privacy, confidentiality, and compliance standards while working from home.
Compensation and Benefits
- Pay: $15.00 per hour.
- Full-time position.
- Direct hire opportunity.
- Paid twice per month.
- Work from home.
- Hours of operation are 6:00 AM to 10:00 PM CST.
- Open 7 days per week.
- Must be available to work a 40-hour schedule within operating hours.
- No part-time opportunities are available.
- Training includes 16 days of virtual classroom training and 5 days of live-call training.
- 100% attendance is required during training.
- Ongoing coaching and development are provided.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1173
This company offers growth and a great group of people to work with.
Salary : $15