What are the responsibilities and job description for the Inbound Customer Service Rep position at AppleOne?
Job Summary
We are seeking an Inbound Customer Service Rep for a temp-to-hire opportunity in Pittsburgh, PA. This call center role is ideal for a customer-focused professional who enjoys helping people, solving problems, and communicating clearly in a fast-paced environment.
In this position, you will support inbound interactions from homeowners, excavators, designers, and utility companies. You will use strong phone skills, attention to detail, and a helpful approach to understand customer needs, provide accurate information, and maintain a positive experience during each interaction.
This opportunity offers a supportive team environment, the chance to build long-term customer service and call center experience, and a clear path to potential hire for dependable, high-performing candidates. The role is a strong fit for someone who is calm under pressure, quick to learn new systems, and motivated by providing excellent service.
Key Responsibilities
- Handle inbound calls and customer interactions from homeowners, excavators, designers, and utility companies.
- Communicate with empathy and professionalism to understand customer needs and provide appropriate support.
- Enter, review, and manage information accurately with close attention to detail.
- Navigate multiple computer applications while speaking with customers in real time.
- Maintain a calm, courteous, and solutions-focused approach during challenging or tense situations.
- Support a positive customer experience by responding promptly, clearly, and professionally.
Compensation and Benefits
- Pay: $20.00 per hour.
- Job Type: Temp-to-hire.
- Location: Pittsburgh, PA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#2720
This company offers growth and a great group of people to work with.
Salary : $20