What are the responsibilities and job description for the Customer Service Representative position at AppleOne?
Job Summary
We are seeking a Customer Service Representative for temp-to-hire opportunities in Kent, WA and the Greater Seattle area. This role is ideal for a customer-focused professional who enjoys helping people, solving problems, and working in a fast-paced call center or customer support environment.
The Customer Service Representative will support customers by phone and email, answer questions, resolve concerns, and provide accurate follow-up. These opportunities offer full-time schedules, steady work, and the chance to build long-term career experience with supportive teams that value professionalism, communication, and service excellence.
This is a great fit for someone who stays calm under pressure, enjoys teamwork, and takes pride in delivering a positive customer experience.
Key Responsibilities
- Answer inbound customer calls and emails in a professional and timely manner.
- Resolve customer questions related to orders, products, services, account information, or support needs.
- Document customer interactions accurately in internal systems or CRM software.
- Coordinate with internal departments to research issues and provide complete solutions.
- Follow up with customers to ensure timely resolution and a positive service experience.
- Maintain professionalism and attention to detail while handling high call volume.
Compensation and Benefits
- Pay: $22 to $25 per hour.
- Recruiter notes also reference pay of $24 to $30 per hour, depending on experience.
- Job Type: Temp-to-Hire.
- Schedule: Full-time.
- Location: Kent, WA and Greater Seattle area.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1030
This company offers growth and a great group of people to work with.
Salary : $22 - $25