Customer Service/Order Desk

Job Summary

We are seeking a Customer Service/Order Desk Representative for a direct hire opportunity in Brea, CA. This full-time position is ideal for a customer service professional who enjoys order processing, billing support, inventory coordination, and building positive customer relationships in a stable office environment.

This role offers the opportunity to join a friendly, tight-knit nine-person office where every team member has a direct impact on daily operations and customer satisfaction. The environment is collaborative, family-oriented, and supportive, with consistent weekday hours that promote work-life balance. This is a great opportunity for someone who is reliable, detail-oriented, and looking for long-term employment with a growing organization in the wholesale trade and import-export industry.

Key Responsibilities

- Process customer orders accurately and efficiently using Sage MAS.
- Handle billing, invoicing, pricing requests, and related customer service tasks.
- Provide professional phone support to customers, with an average call volume of up to approximately 12 calls per day.
- Check inventory availability across 12 U.S. warehouse locations.
- Maintain positive customer relationships through timely, patient, and professional communication.
- Support day-to-day order desk operations in a small, team-oriented office environment.

Compensation and Benefits

- Pay range: $22.00 to $24.00 per hour.
- Target pay rate: $23.00 per hour.
- Schedule: Monday through Friday, 7:00 AM to 4:00 PM.
- Job type: Direct hire, permanent full-time position.
- Health insurance: 99% employer-covered for employees.
- 401(k) with company match after one year of employment.
- Consistent weekday schedule supporting work-life balance.
- Collaborative, family-oriented work environment.
- Opportunity for growth as the company continues to expand.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1062

This company offers growth and a great group of people to work with.