What are the responsibilities and job description for the Customer Service Coordinator position at AppleOne?
Job Summary
A mission-driven nonprofit organization in Santa Clara, CA is seeking a Customer Service Coordinator to support nutrition program services for older adults and adults with disabilities. This temp-to-hire opportunity is ideal for a compassionate, organized, and service-focused professional who enjoys helping people access essential community resources.
In this role, you will serve as a key point of contact for program participants, families, caregivers, service providers, vendors, and community partners. You will support eligibility, enrollment, intake assessments, scheduling, records management, and program-related questions.
This is a meaningful opportunity to make a positive community impact while working with a supportive team that values collaboration, sensitivity, accuracy, and service excellence. The work environment offers strong leadership, mission-focused teamwork, and the chance to build valuable experience in nonprofit, senior services, disability support, and community-based care.
Key Responsibilities
- Communicate professionally and compassionately with clients, older adults, adults with disabilities, caregivers, community partners, and service agency personnel by phone, email, and in person.
- Conduct new client intake interviews, complete assessments, determine program eligibility, and schedule follow-up assessment appointments.
- Complete in-home visits to verify continued program participation status and support compliance with program procedures.
- Manage accurate data entry, database updates, hardcopy records, delivery route reconciliation, reports, and program documentation.
- Answer live calls, return voicemail messages, respond to eligibility and service questions, and help manage the program phone queue.
- Support community outreach efforts, coordinate referrals to related services, and collaborate with program leadership to improve intake, assessment, and recordkeeping practices.
Compensation and Benefits
- Pay: $20 to $21 per hour.
- Job Type: Temp-to-Hire.
- Location: Santa Clara, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Salary : $20 - $21