What are the responsibilities and job description for the Customer Care Specialist position at AppleOne?
Job Summary
We are seeking a Customer Care Specialist for a temp-to-hire opportunity in Jacksonville, FL within the banking and consumer lending industry. This role is ideal for a customer-focused professional who enjoys helping people, resolving account questions, and working in a structured, high-volume call center environment.
The Customer Care Specialist will support customers with account inquiries, payments, billing updates, account changes, and issue resolution. This position offers strong classroom training before going live on the phones, supportive team guidance, and the opportunity to build a long-term career path in financial services. Candidates who are dependable, professional, detail-oriented, and comfortable working in a metrics-driven environment will be well positioned for success.
Key Responsibilities
Compensation and Benefits
We are seeking a Customer Care Specialist for a temp-to-hire opportunity in Jacksonville, FL within the banking and consumer lending industry. This role is ideal for a customer-focused professional who enjoys helping people, resolving account questions, and working in a structured, high-volume call center environment.
The Customer Care Specialist will support customers with account inquiries, payments, billing updates, account changes, and issue resolution. This position offers strong classroom training before going live on the phones, supportive team guidance, and the opportunity to build a long-term career path in financial services. Candidates who are dependable, professional, detail-oriented, and comfortable working in a metrics-driven environment will be well positioned for success.
Key Responsibilities
- Handle inbound and outbound customer communications professionally and efficiently by phone.
- Assist customers with account inquiries, payments, billing updates, account changes, and general service needs.
- Resolve customer concerns using strong problem-solving, communication, and conflict-resolution skills.
- Support account delinquency resolution and payment collection efforts in accordance with company procedures.
- Document customer interactions accurately and maintain complete account records.
- Follow compliance guidelines, call handling procedures, and performance standards in a fast-paced call center environment.
Compensation and Benefits
- Pay rate: $17.50 per hour.
- Job type: Temp-to-hire.
- Contract-to-hire timeframe: 6 months.
- Location: Jacksonville, FL.
- Work arrangement: Fully onsite.
- Training schedule: Monday through Friday, 10:00 a.m. to 7:00 p.m. for 4 weeks of classroom training.
- Regular schedule: Monday through Friday, 9:00 a.m. to 6:00 p.m.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Salary : $18