Telecommunications Engineer

Senior Telecommunications Technical Support Engineer (Remote - USA)

Location: Fully Remote (Must be based in and authorized to work in the USA)

Job Type: Full-time

Salary: $90,000 - $130,000 a year

Job Summary

CRITICAL REQUIREMENT: We will only consider candidates proficient in Nokia/Alcatel-Lucent systems: 7450 ESS, 7750 SR, and 7950 XRS.

We are seeking a Senior Telecommunications Technical Support Engineer to provide Tier II and Tier III expert-level remote technical support. This is a 100% remote role requiring the ability to work within the United States. You will troubleshoot and repair complex telecommunications platforms, resolving systemic and global network issues. As a senior member of the team, you will also provide technical guidance to peers and develop essential job aids and procedural documentation.

Essential Functions

• Remote Technical Support: Act as a Subject Matter Expert (SME) to perform advanced troubleshooting on a broad array of telecom platforms, identifying root causes and restoring functionality.
• Documentation & Validation: Develop and maintain system configurations and procedures. Test and validate new equipment and software releases while logging all research in a ticketing application.
• Incident Response: Respond to incidents in a timely manner and perform detailed root cause analysis (RCA).
• Technology Leadership: Stay current with advancements in telecom tech, recommend upgrades, and provide training and guidance to team members.

Qualifications

• Experience: 10 years of experience in OEM-level troubleshooting and repair for supported systems. Telecommunications carrier or OEM experience is highly preferred.
• Technical Expertise: Subject matter expert level understanding of Nokia 7450 ESS, 7750 SR, 7950 XRS, switched Ethernet, MPLS, and IP services.
• Network Analysis: Ability to trace complex troubles through networks with multiple platforms in a data path to determine root cause.
• Systems Proficiency: Experience with EMS systems, network management, and monitoring tools.
• Education: Associate’s or Bachelor’s degree in Telecommunications, Computer Science, or IT preferred.
• Work Authorization: Must be authorized to work in the USA.

kills & Competencies

• Adaptability: Responds effectively to changing constraints and evolving network environments.
• Systematic Thinking: Takes an organized, logical approach to thinking through complex issues.
• Communication: Excellent customer service skills and the ability to provide clear written technical manuals.
• Availability: Ability to provide on-call coverage, including non-traditional business hours and off-shifts as needed.