What are the responsibilities and job description for the Solar Technical Support Specialist position at AppleOne Employment Services?
At Apple, we believe in our motto: Hiring Made Human.
That means meaningful conversations, honest career guidance, and experienced recruiters and Account Executives who are ready to support you at every step of your career journey.
We are partnering with a leading solar organization to identify an Experienced Solar Technical Support Specialist to support homeowners with active residential solar PV systems in Bakersfield and surrounding areas. This role is designed specifically for professionals with prior solar industry experience and a strong technical background.
This is not a retail, entry-level, or call-center-only position.
Required Qualifications
Minimum 2 years of consecutive experience in the solar energy industry
Experience supporting residential solar PV systems
Hands-on experience with:
Solar monitoring platforms (Enphase, SolarEdge, Tesla, SMA, or similar)
Inverter alerts, system faults, and performance troubleshooting
Solar production, consumption data, and system diagnostics
Experience using CRM, ticketing, or service management systems
Ability to navigate multiple software platforms simultaneously
Strong technical documentation and escalation skills
Typing speed of 35 WPM or higher (typing test required)
Ability to work full-time onsite in Bakersfield, CA
Preferred Qualifications (Not Required)
Experience working with solar installers, O&M teams, or utility interconnections
Experience handling tier-2 solar support or technical escalations
Bilingual (English / Spanish)
Responsibilities
Provide technical support for residential solar systems via phone, email, and ticketing systems
Troubleshoot:
Solar monitoring portal issues
Inverter faults and alerts
System production discrepancies
Educate homeowners on:
Solar system performance
Monitoring and production data
Next technical steps and expectations
Accurately document all customer interactions in CRM systems
Coordinate with:
Field technicians
Operations teams
Installation and service departments
Escalate complex technical issues and track resolution through completion
Maintain high service standards while managing multiple technical cases
At Apple, you are never just a resume.
Our experienced recruiters and Account Executives are committed to providing personalized support, professional guidance, and honest career advice. We focus on long-term career growth and meaningful placements, not just filling roles.
We work closely with you to ensure your skills, experience, and goals align with the right opportunity.
If you are an experienced solar professional seeking a technical, hands-on support role with growth potential, we encourage you to apply.
Connect with Apple, where Hiring is Made Human, and let our team assist you in taking the next step in your solar career.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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That means meaningful conversations, honest career guidance, and experienced recruiters and Account Executives who are ready to support you at every step of your career journey.
We are partnering with a leading solar organization to identify an Experienced Solar Technical Support Specialist to support homeowners with active residential solar PV systems in Bakersfield and surrounding areas. This role is designed specifically for professionals with prior solar industry experience and a strong technical background.
This is not a retail, entry-level, or call-center-only position.
Required Qualifications
Minimum 2 years of consecutive experience in the solar energy industry
Experience supporting residential solar PV systems
Hands-on experience with:
Solar monitoring platforms (Enphase, SolarEdge, Tesla, SMA, or similar)
Inverter alerts, system faults, and performance troubleshooting
Solar production, consumption data, and system diagnostics
Experience using CRM, ticketing, or service management systems
Ability to navigate multiple software platforms simultaneously
Strong technical documentation and escalation skills
Typing speed of 35 WPM or higher (typing test required)
Ability to work full-time onsite in Bakersfield, CA
Preferred Qualifications (Not Required)
Experience working with solar installers, O&M teams, or utility interconnections
Experience handling tier-2 solar support or technical escalations
Bilingual (English / Spanish)
Responsibilities
Provide technical support for residential solar systems via phone, email, and ticketing systems
Troubleshoot:
Solar monitoring portal issues
Inverter faults and alerts
System production discrepancies
Educate homeowners on:
Solar system performance
Monitoring and production data
Next technical steps and expectations
Accurately document all customer interactions in CRM systems
Coordinate with:
Field technicians
Operations teams
Installation and service departments
Escalate complex technical issues and track resolution through completion
Maintain high service standards while managing multiple technical cases
At Apple, you are never just a resume.
Our experienced recruiters and Account Executives are committed to providing personalized support, professional guidance, and honest career advice. We focus on long-term career growth and meaningful placements, not just filling roles.
We work closely with you to ensure your skills, experience, and goals align with the right opportunity.
If you are an experienced solar professional seeking a technical, hands-on support role with growth potential, we encourage you to apply.
Connect with Apple, where Hiring is Made Human, and let our team assist you in taking the next step in your solar career.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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