Learning Management System Administrator

Position 1: L&D Admin – Manufacturing

Supports:

• Health, Safety & Environment (HSE)
• Engineering (Eng)
• Technical Services & Manufacturing Science (TSMS)
• Global Supply Chain (GSC)

Position 2: L&D Admin – Quality

Supports:

• Global Quality Compliance (GQC)
• Analytical Quality Control Operations (AQCO)
• Global Quality Supply Chain & Analytics (GQSCA)
• Veeva Quality Docs system release support

Qualifications

• Minimum 2 years of experience in learning administration, supporting multiple business areas / functions
• Proficiency with Learning Management Systems (e.g., SAP SuccessFactors, Cornerstone, or similar); strong skills in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)
• Experience working in SuccessFactors required
• Strong written and verbal communication skills; ability to liaison effectively between internal stakeholders and external partners
• Highly organized with strong attention to detail; ability to manage multiple priorities and deadlines simultaneously
• Preferred: Familiarity with pharmaceutical, manufacturing, or regulated industry learning and compliance requirements
• Bachelor’s degree or equivalent work experience in a relevant field

Responsibilities

Learning Plan Management

• Create, update, and maintain Learning Plans within the Learning Management System (LMS) based on direction from Learning Strategists
• Assign and manage curricula, courses, and learning activities for applicable populations
• Monitor Learning Plan completion and compliance, escalating issues as appropriate
• Conduct periodic audits and quality checks to ensure data integrity and accuracy of Learning Plans

Day-to-Day (D2D) Tasks

• Process routine LMS transactions including enrollments, completions, waivers, and extensions
• Respond to learner and manager inquiries related to training records and assignments
• Generate and distribute standard and ad hoc reports from the LMS as requested by Learning Strategists
• Maintain organized documentation and records of all administrative actions taken
• Support the scheduling and logistics coordination for instructor-led training sessions as needed

Administrative Tasks

• Manage and organize shared team files, folders, and resources within collaboration platforms
• Assist in the creation, formatting, and distribution of communication materials related to learning programs
• Support data entry, data cleanup, and system maintenance tasks within L&D tools and platforms
• Support centralized administrative tasks/efforts that would be applicable across all central function business areas

Conduent Liaison

• Serve as the primary point of contact between Conduent (the external administrative learning services provider) and the internal Learning Strategists
• Coordinate service requests, issue escalations, and follow-up actions with Conduent to ensure timely resolution
• Track open tickets, SLAs, and deliverables from Conduent, providing regular status updates to the L&D team