IT Field Support

Minimum of 3 years of experience in IT helpdesk Tier 1.

• MUST be okay with 50% travel within California (they are in the hospitality industry).
• handling tickets, providing phone support, troubleshooting, and supporting level 1.
• They use Zendesk.
• Key hiring factors include skill level, attention to detail, teamwork, and a positive attitude.
• Primary responsibility will be IT helpdesk Tier 1: onsite and remote support to hotel employees about hardware, software, network, and network devices connectivity.
• Respond to tickets (via ticketing system, email, and phone calls), resolve issues and document occurrences and solutions.
• Computer imaging, deployment and maintenance of user workstations with the latest software patches and anti-virus and anti-malware definitions.
• Maintain accurate inventory and reporting of all hardware and software assets.
• Support hotel franchise software or hardware refresh, PC replacement, brand conversion, take-over & installation projects.
• Respond to systems-related problems, and coordinate with vendors in maintaining interfaces between hotels’ property management system, internet service, telephone, TV Services, credit card, and Point-Of-Sales.
  
  
  

Job Requirements: ??

• Three year minimum experience providing ?technical support.?
• Knowledge of MS Office suite; Word, Excel, & Outlook (Outlook’s configuration)
• Knowledge of Windows OS.
• Basic knowledge of PC imaging and configuration
• Basic knowledge of TCP/IP, Routers, WAPs, Wireless, and other networking devices
• Knowledge of Spyware / adware removal tools / antivirus programs
• Previous Hospitality experience is a plus
  
  
  

Education:

• Associate’s level degree or higher in Information Technology, Computer Information Systems, or IT related field.
• IT related certification (CompTIA A , MCP, etc.); preferred but not required.
• Cisco Certificate is preferred
  
  
  

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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