What are the responsibilities and job description for the Customer Service Coordinator position at AppleOne Employment Services?
Job: Customer Service Coordinator
Hours: Monday – Friday 9:00am -5:00pm
Location: Camden, NJ 08101
Pay Rate: $18.87/hour
The length of the assignment is approximately 3-6 months, but could last longer.
The work hours will be 9-5, M-F
Responsibilities:
Speak with customers to ascertain the nature of their calls and take the necessary action to respond to the customer and/or resolve their problem.
When necessary, coordinate customer service requests or complaints with other appropriate departments to respond, and/or resolve issues. Keep customers in the loop during the process, and notify them via phone, email or letter at the conclusion.
Document the customer contact, including address, phone number and email address, nature of the call, and conclusion (favorable, unfavorable, etc.) in the customer service database. Issue quarterly reports to be submitted to the Chief Administrative Officer.
Provide exceptional customer service by following department Standard Operating Procedures and by supporting and promoting the Authority’s Stewardship Mission and Vision.
Requirements:
HS Diploma Required
3-5 years in call center customer service roles
Salary : $19