Collections Clerk

Leading construction equipment company known for delivering exceptional service, industry expertise, and long-standing customer relationships is seeking a professional and customer-focused Collections Specialist to support accounts receivable operations and help maintain strong client partnerships while ensuring timely payment resolution on past due accounts.

Responsibilities:

• Monitor and manage overdue customer accounts and outstanding balances
• Contact customers via phone regarding past-due payments
• Negotiate payment arrangements and repayment schedules to resolve delinquent accounts
• Investigate and resolve billing discrepancies or payment issues
• Maintain accurate records of collection activity and account updates
• Work collaboratively with internal departments to support account resolution and customer service
• Follow company policies and legal guidelines while minimizing bad debt exposure

Requirements:

• High School Diploma or equivalent required
• 2–3 years of collections or accounts receivable experience required
• Strong objection handling and negotiation skills
• Excellent communication and customer service abilities
• Ability to manage multiple accounts and prioritize effectively
• Proficiency with Microsoft Office and collections/accounting systems preferred