Host / Hostess

Position Summary

TSFR Applebees host/hostess primary responsibility is to Delight our Guests by greeting arriving and acknowledging departing guests as well as seating them in a friendly manner, and assisting with maintaining the overall guest flow of the restaurant. In doing this, the host/hostess will maximize the dining room space and server effectiveness. The host fosters a culture aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission and Core Values.

Essential Job Functions

Primary Duties:

• Greet all guests as they enter and depart the restaurant and hold the door open for guests
• Seat guests according to the established plan and guests needs
• Keep host/hostess stand and waiting area clean
• Ensure menus remain clean and stocked
• Complete restroom checks and refill paper products in bathrooms, as needed
• Sanitize and wipe down all tables and sweep the area as needed and resets the table
• Assist the servers when needed by taking the initial drink order or running food to the guests in the dining room
• Complete daily opening and closing work to ensure a clean and safe environment for guests and TEAM

Educational / Experience

• Excellent customer service skills with the ability to work as a TEAM
• Friendly and outgoing personality
• Follow appropriate food safety guidelines
• Able to work a variety of shifts including evenings and weekends
• Able to stand for long periods of time
• Ability to transport and carry objects such as a high chair or booster seat
• Ability to wipe, sweep and carry plates to kitchen

Physical and Mental Requirements

Language Skills:

Ability to read and interpret documents such as contracts, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.

While performing the duties of this position, the employee is frequently required to sit, talk, hear, walk, use hands and fingers to feel, handle or operate objects and reach with hands and arms.

The employee may occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this position include close vision and the ability to adjust focus.

Psychological Demands:

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.

While performing the duties of this position, the employee is frequently required to work in a team environment, handle a fast-paced environment and be flexible and willing to accept change. Must also have the ability to communicate with others, both verbally and in writing.

Work Environment:

The work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.

On occasion, to perform the work it may be necessary to travel in an automobile to other locations in the field either alone or accompanied by a co-worker.

TEAM Schostak Family Restaurants reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of its business.