Implementation Specialist Support

Temp Role
Job Title: Implementation Specialist Support
Location: Mason, OH (Hybrid – In-office Tuesday, Wednesday, and Thursday)
Must have adequate WFH space, access to a 2nd Monitor and follow all remote protocol.

• We are in need of someone with stronger written and communication skills to take on more of a specialist role versus a the support model
• Ability to learn and adopt new processes quickly and with ease • Ability to learn and work remotely and autonomously
• Accustomed to working in a high-paced, high-volume environment • Ability to successfully multi-task and effectively prioritize work
• Strong attention to detail • Strong written and verbal communication skills
• Medium-Advance level of expertise with Microsoft Excel
• Proficient with Outlook
• Familiar with Cloud-based applications (i.e. OneDrive)
• Ability to multi-task and perform duties using multiple sources or systems; Data Entry experience preferred • Ability to clearly articulate findings, issues or concerns requiring resolution

Job Summary:
The ideal candidate will demonstrate strong project management, written communication, and cross-functional collaboration skills to ensure a smooth onboarding experience for our clients.
This position is best suited for a recent college graduate or early-career professional looking to transition into a more specialized, project-driven role beyond traditional support functions.

Key Responsibilities:
• Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time.
• Serve as the primary point of contact for clients and brokers during the implementation process.
• Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup.
• Track project status and report progress, issues, and risks to the Implementation Manager.
• Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.
• Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet).
• Ensure all EyeMed standards and compliance procedures are followed throughout the implementation lifecycle.
• Complete seamless transitions to account service teams upon implementation completion.
• Collaborate with cross-functional teams to continuously improve the client onboarding process.

Basic Qualifications:
• Bachelor's degree or equivalent work experience.
• 2 years of experience in client operations, customer support, or client implementations.
• Exceptional written and verbal communication skills.
• Ability to manage multiple projects in a high-volume, fast-paced environment.
• Proficiency in Microsoft Office (especially Excel, Word, Outlook).
• Experience with SAP or other CRM/project tracking platforms preferred.
• Strong organizational and problem-solving skills with a keen attention to detail.