What are the responsibilities and job description for the Front Office Assistant position at Appalachian State University?

Position Summary Information

Classification Title	University Program Associate
Working Title	Front Office Assistant
Location	Boone, NC
Job Category	5
Position Number	088911
Not Eligible for Visa Sponsorship	VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S
Department	Office of International Programs - 215000
Primary Purpose of Position	The Office of International Programs (OIP) at Appalachian State University (App State) empowers students, faculty and staff to address local and global challenges through sustainable and socially responsible means by eliminating barriers to meaningful engagement in global learning opportunities. OIP works in collaboration with campus, community, and global partners to expand and deepen global learning opportunities for App State and High Country communities. OIP supports the implementation of App State's global engagement mission, including the co-creation of initiatives that build the skills, knowledge, and perspectives necessary to engage meaningfully and ethically in local and global contexts. The Front Office Assistant serves as the first point of contact in the Office of International Programs for students, faculty, staff, and visitors both in person and by telephone. The Front Office Assistant is part of the Front Office team, reporting to the Executive Assistant.
Minimum Qualifications	Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions	The Front Office Assistant has three main areas of responsibility: Supervision of Student Employees Provide clear direction and defined expectations; Conduct regular evaluations and provide constructive feedback; Identify and/or design and deliver professional development opportunities; Mentor students in the culture of a professional office; Track and confirm hours worked. Front Office Administration Triage incoming calls and visitors to the Office of International Programs; Coordinate programming that impacts front office; Manage day-to-day tasks such as mail, calendars, and storage. Programming and Processing Support the implementation of App State's and OIP's international travel insurance policies and processes; Assist the Executive Assistant in management of international programs as needed. Other duties as assigned.
Knowledge, Skills, & Abilities Required for this Position	Excellent customer service skills with a positive, professional and welcoming demeanor when assisting walk-in visitors and answering phones. Strong organizational skills, including the ability to create and maintain accurate accounting spreadsheets and workbooks. Demonstrated ability to thrive in a busy office environment with multiple programs and functions occurring simultaneously. Strong problem-solving skills with the ability to think independently while collaborating effectively as part of a team. Ability to supervise student office employees with clarity, tact, and professionalism, including providing clear expectations, guidance, and semester evaluations with constructive feedback. Experience hiring, training and supporting federal work study students in office roles. Skilled in prioritizing tasks, delegating responsibilities appropriately and handling situations with diplomacy and professionalism. Proficiency in Microsoft Office Suite and Google Suite, with the ability to operate office equipment such as copiers, laminators and other standard devices. Genuine interest in and respect for cultures, backgrounds and perspectives. Excellent written and oral communication skills, with an emphasis on intercultural communication and the ability to learn new tasks and systems quickly.
Preferred Qualifications	Please review the Knowledge, Skills, & Abilities section of this posting
Required Functional Competencies to Successfully Perform Job Duties.	Communication Will maintain accurate, comprehensive accounting records for international business travel insurance, including deposits, processing, payments, and record keeping. Will convey processes and information to stakeholders via email and website. Will craft and maintain internal processes for programs and policies. Responds politely and accurately to all inquiries. Directs calls and visitors to appropriate personnel either in OIED or across campus. Must be able to concentrate and maintain projects amidst a great deal of interruption, traffic and noise. Will work closely with teammates with clear communication as demonstrated via weekly team meetings. Must speak with respect, diplomacy and professionalism at all times. Will convey processes and information to stakeholders via phone and in-person. Knowledge-Program & Organization Will apply knowledge and logic to develop a broad and deep understanding of the mission of OIED to globalize campus. Acquire knowledge from training, observation, experience, collaboration with others and using own initiative to answer frequently asked questions as well as increasingly complex and diverse inquiries. Will maintain an operational knowledge of the purpose of OIED's mission, its services offered, and its stakeholders. Will assess office needs and provide assistance. Customer Service Explains programs, policies, and procedures to stakeholders. Reviews processes and makes recommendations for how to streamline efficiency and understanding. Maintains a positive and productive front office work area. Understands the value of the office's programs and how to convey and deliver these programs.
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1.0
Work Schedule/Hours	Monday - Friday, 8:00 am - 5:00 pm
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Physical Demands of Position	To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Overall Competency Level	Journey
Salary Grade Equivalency	GN07
Salary Range
Anticipated Hiring Range	$40,000-$42,007

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	07/30/2026
Closing Date	08/20/2026
Competency Level Statement	Management will only consider applicants who meet the required competencies.
Special Instructions to Applicants	For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board: Cover Letter: Describe in the cover letter any work experience relevant to this Posting regarding comfort with computer-based work; enjoyment of detail and procedural work; supervision of student workers; experience working with diverse populations; and/or ability to multi-task and juggle priorities easily. Resume List a minimum of 3 professional references in the application or attach a List of References with Contact Information
Search Chair Name	Karen Marshall
Search Chair Email	marshallkb@appstate.edu
Applicant Pool Preference	External (Post on the Web)

Departmental Information

Quick Link	https://appstate.peopleadmin.com/postings/55478
Posting Number	201503024P

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Salary : $40,000 - $42,007

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