What are the responsibilities and job description for the Administrative Support Specialist - General Tutoring position at Appalachian State University?
Posting Details
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
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Working Title Administrative Support Specialist - General Tutoring
Location Boone, NC
Position Number N07466
Department Student Learning Center - 202120
Position Summary Information
Minimum Qualifications
Graduation from high school and one year of related office and operational management experience; or an equivalent combination of education and experience.
License/Certification Required
Essential Job Functions
Individuals in this position will provide operational and communications support for the Student Learning Center’s general tutoring services during select hours within the academic year. This position reports directly to the Tutoring Coordinator of University Tutorial Services.
Tutoring Operations and Procedures
The University Tutorial Services Administrative Support Specialist is a non-student temporary position for the 2026 year. This role is responsible for contributing to the daily operations, customer service, supervision support, and administrative workflows of University Tutorial Services. This position averages 20 hours per week, with primarily on-site work and limited remote flexibility. Evening hours (4:00–8:00 p.m., Monday–Thursday) are required.
Preferred Qualifications
Work schedule and hours are variable from 10-30 hrs per week based on workload. This position averages 20 hours per week, with primarily on-site work and limited remote flexibility. Evening hours (4:00–8:00 p.m., Monday–Thursday) are required.
Months will be between August and May.
Number of Hours Per Week 10-30
Number of Months Per Year 9
Mandatory Staff No
Physical Demands of Position
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Hiring Range $19.00-$23.00
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
Posting Date 12/11/2025
Closing Date 02/02/2026
Open Until Filled No
Applicant Pool Preference External (Post on the Web)
Special Instructions to Applicants
For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:
Posting Number 201500913P
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Request to Recruit
Working Title Administrative Support Specialist - General Tutoring
Location Boone, NC
Position Number N07466
Department Student Learning Center - 202120
Position Summary Information
Minimum Qualifications
Graduation from high school and one year of related office and operational management experience; or an equivalent combination of education and experience.
License/Certification Required
Essential Job Functions
Individuals in this position will provide operational and communications support for the Student Learning Center’s general tutoring services during select hours within the academic year. This position reports directly to the Tutoring Coordinator of University Tutorial Services.
Tutoring Operations and Procedures
- Support the smooth operation of tutoring services for both in-person and online students.
- Assist with scheduling, onboarding, and coordination of student employees, including tutors and front desk staff.
- Manage attendance, time-tracking, and related reporting, ensuring accurate records and timely communication.
- Respond to tutoring requests and help assess service demand through usage data.
- Assist with general operations as needed, utilizing relevant service platforms and tools.
- Foster a welcoming, supportive, and professional learning environment.
- Provide responsive support and customer service to students, tutors, and staff while maintaining confidentiality and FERPA compliance.
- Assist with communication workflows, including correspondence, feedback collection, and team documentation.
- Support promotional and outreach efforts to increase awareness of tutoring services, including class visits, materials, and digital campaigns.
- Provide general operational support to the Student Learning Center.
- Actively participate in unit-specific staff meetings and professional development opportunities.
- Perform other related duties as assigned.
The University Tutorial Services Administrative Support Specialist is a non-student temporary position for the 2026 year. This role is responsible for contributing to the daily operations, customer service, supervision support, and administrative workflows of University Tutorial Services. This position averages 20 hours per week, with primarily on-site work and limited remote flexibility. Evening hours (4:00–8:00 p.m., Monday–Thursday) are required.
Preferred Qualifications
- Not enrolled at Appalachian State University (required).
- Prefer work experience related to tutoring services, operational management, customer service, or related fields.
- Strong interpersonal and communication skills; able to relate to diverse learners and personality types.
- Highly organized, detail-oriented, and committed to supporting student success.
- Ability to work independently and collaboratively within a team.
- Experience supervising, delegating tasks, or supporting student employees is preferred.
Work schedule and hours are variable from 10-30 hrs per week based on workload. This position averages 20 hours per week, with primarily on-site work and limited remote flexibility. Evening hours (4:00–8:00 p.m., Monday–Thursday) are required.
Months will be between August and May.
Number of Hours Per Week 10-30
Number of Months Per Year 9
Mandatory Staff No
Physical Demands of Position
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Hiring Range $19.00-$23.00
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
Posting Date 12/11/2025
Closing Date 02/02/2026
Open Until Filled No
Applicant Pool Preference External (Post on the Web)
Special Instructions to Applicants
For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:
- Cover Letter
- Resume
- List of three professional references with contact information included
Posting Number 201500913P
Salary : $19 - $23