Director of Volunteer Management

About the Organization

Appalachia Service Project is a Christian ministry, open to all people, that inspires hope and service through volunteer home repair and replacement in Central Appalachia.  ASP provides a nationally recognized and uniquely rewarding service experience — connecting thousands of volunteers from across the country with low-income families in rural Central Appalachia in need of warm, safe, dry homes.

Persons desiring employment with ASP have a personal commitment to Christian faith and service to others. ASP does not require, as a condition of employment, membership in or profession of a specific denominational theology. ASP team members approach others in a spirit of Christian love and service and accepts them right where they are, just the way they are.  ASP expects each employee to be an example of this standard of Christian service.   

ASP is an equal opportunity employer, committed to diversity and inclusion in the workplace. No one will be denied employment on the grounds of age, race, color, national origin, sex, sexual orientation, gender identity, family status or differing physical or mental ability. Employment decisions will be based on merit, qualifications, and ability to perform the duties of the position for which employment is sought.

About the Position

The Director of Volunteer Management leads the Volunteer Management Department, fostering a collaborative team environment focused on excellent volunteer service, and reports to the Chief Program Officer. They serve as the primary advocate for all volunteers who participate with ASP. Working closely with the Field Operations team (Peak Time Mobilization, Spiritual Programs and Disaster Recovery and Preparedness departments), the Director of Volunteer Management will ensure that there are streamlined materials and protocols to ensure each volunteer any time of the year has a meaningful volunteer experience with ASP across all programs.

Once the Volunteer Recruitment team has successfully recruited a new group, the volunteer management team is responsible for providing pre-trip planning resources, registration tutorials and placement into home repair, new build or disaster recovery volunteer opportunities on a year-round basis. This oversight and management includes scheduling, preparation materials, correspondence, addressing concerns, and tracking overall department and volunteer metrics. This management role will lead the strategy, development, and oversight of a comprehensive volunteer program that supports ASP’s home repair, new home construction and disaster recovery programs. The ideal candidate is both relational and strategic—able to inspire volunteers, build partnerships, and ensure meaningful engagement that advances the mission.

Job Responsibilities

• Focus on informing and equipping volunteers of all skill levels while fostering a Christ-centered culture of service.
• Facilitate volunteer placement across all programs to match skills, preferences, and program needs.
• Develop volunteer deployment strategies that optimize satisfaction and program effectiveness.
• Monitor volunteer capacity and participation trends, recommending strategic adjustments.
• Partner with the Volunteer Recruitment department to ensure seamless handoff of new volunteer groups and accurate marketing of the volunteer process.
• Oversee volunteer preparedness, ensuring comprehensive pre-service information and training resources.
• Direct pre- and post-trip communications to enhance engagement and readiness.
• Manage volunteer feedback systems and resolve concerns promptly.
• Develop volunteer recognition systems and appreciation programs that strengthen commitment and encourage repeat participation.
• Design retention strategies based on feedback and participation patterns.
• Supervise Volunteer Management team (2-3 staff members), including weekly team meetings, annual performance reviews, and professional development opportunities.
• Oversee volunteer record management, ensuring compliance with ASP policies.
• Ensure mission fee processing with Accounting Department is timely and meets auditor standards.
• Develop and maintain Volunteer Management policies, procedures, and training materials.
• Partner with service deployment teams to coordinate workflows that support the needs of both teams.
• Train program staff (permanent and temporary) on Volunteer Management processes and reporting.
• Compile and analyze volunteer statistics for dashboards and reports.
• Identify and implement process improvements in volunteer management systems and workflows, which includes researching best practices for volunteer registration processes.
• Lead change management initiatives to enhance program effectiveness.
• Other duties as assigned and any other tasks that contribute to the smooth-running operation of ASP.

Candidate Description

ASP uses our Core Values as an evaluation tool in our selection process, which can be found at this link: Core Values. 

Required Education and Experience

• Bachelor’s degree or relevant work experience
• Experience with managing, scheduling, or recruiting volunteers
• Experience with a CRM or similar database or volunteer management software

Preferred Professional Experience

• Supervisory experience
• Experience with coordinating volunteers across multiple programs
• ASP volunteer experience
• Working knowledge of or previous experience with Skycog or HubSpot

Knowledge, Skills, and Abilities

• Skilled in Microsoft Office suite (Word, Excel, Outlook, Power Point, etc.)
• Customer-focused approach
• Highly organized with excellent follow-up skills and attention to detail
• Strong analytical and problem-solving ability
• Ability to lead change, while preserving ASP volunteer traditions
• Exceptional written and oral communication skills
• Positive interpersonal skills
• Ability to manage multiple projects at the same time and meet deadlines
• Demonstrated willingness to work as part of a team
• Desire to serve others by working in a Christian organization
• Valid driver's license and safe driving history

Compensation

ASP provides a market-based salary and generous employee benefits program including:

• Comprehensive medical, dental, and vision insurance offered for employee and family
• Life insurance, retirement plan, medical spending plan and other typical benefits
• Generous holiday, vacation, personal and sick time away based on ASP policy in effect
• at time of employment
• Phone and laptop provided for work use
• Other to be discussed during interview process