Billing Analyst

Reports to: Director of Billing

Status: Exempt

Remote or Hybrid

The Billing Analyst is responsible for managing and supporting the firm’s billing processes across Practifi and Orion. This role handles billing data maintenance, billing cycle execution, audits, reconciliations, payment posting, and reporting to ensure accurate client billing and advisor compensation.

Responsibilities:

Practifi Billing Tasks

• Maintain and update billing-related fields and data within Practifi, including:
• Fee details
• Payout details
• ADV details
• Previous advisor information
• Zero balance approval fields
• Billing start dates
• Payee updates
• Manage and relate households for billing purposes.
• Maintain indirect billing relationships.
• Approve and process zero balance accounts when required.
• Close accounts and calculate refunds when applicable.
• Track and manage uncollectable balances.
• Maintain and update billing adjustment spreadsheets including:
• Fee refunds
• Successfully collected fees
• Uncollectables
• Trade errors
• Fee corrections.

Orion Billing Responsibilities

• Post client payments within Orion.
• Manage and execute billing cycles.
• Run audits of Orion data to ensure accuracy.
• Run mock billing cycles and provide results to advisors along with:
• Accounting Reports - Payable Summary (including by rep), Cash Funding
• Run live billing cycles and provide results to accounting along with:
• Accounting Reports - Payable Summary (including by rep), Billing Data & Payee Query
• Submit fee files.
• Reconcile completed billing cycles.
• Push funds to TD Bank related to billing activity.

Billing Monitoring and Audits

• Maintain and review household accounts in Orion.
• Run regular audits including:
• Unassigned Accounts Audit
• Stale Accounts Audit
• Zero Balance Audit.
• Monitor and manage AdvicePay invoices.
• Close Pontera accounts and calculate refunds when required.
• Process SMARTX IMA updates based on billing-related requests.

Minimum Education:

• Bachelor’s Degree in Accounting, Finance, Business or related field
  
  

Skills and Experience:

• Experience in billing, operations, or financial services preferred.
• Experience working with CRM or portfolio management systems such as Practifi or Orion preferred.
• Strong Excel skills and ability to manage spreadsheets and billing data.
• Strong attention to detail and organizational skills.
• Ability to manage recurring billing cycles and deadlines.
• Strong analytical and reconciliation abilities.
  
  

Firm Requirements:

• Must maintain confidentiality
• Ability to ensure compliance of firm’s policies and procedures
• Attention to detail with strong oral and written communication skills
• Ability to prioritize and multitask
• Strong interpersonal skills
• Strong organizational and documentation skills
• Creative, flexible, and persistent in completing tasks
• Strong initiative; ability to work independently