What are the responsibilities and job description for the Service Dispatcher position at Apollo Mechanical Contractors?
The Service Dispatcher will be responsible for supporting Service Technicians with the following tasks including but not limited to:
Affirmative Action/EEO Statement
As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.
Benefits
- Maintain the Service Technician’s daily schedules and dispatch the Technicians as service calls are completed
- Schedule return trips with customers when parts are in
- Maintain the on-call schedule for Service Technicians
- Maintain customer database with current information
- Communicate clearly with department managers, employees and company customers
- Keep customers appraised as to company schedule and requested lead-times
- Provide accounting with maintenance contract billing information
- Prepare service invoices and timecards for processing
- Take incoming customer calls.
- Create, Schedule and coordinate service orders as calls are received.
- Dispatch Service Technicians
- Respond to all messages left overnight.
- Maintain the dispatch board / schedule.
- Forecast workload for 2 – 3 days out.
- Prepare paperwork for all manufacture warranty parts.
- Facilitate return of warranty parts.
- Update service database from service ticket.
- Process weekly timecards.
- Take customer payments over the phone.
- Other duties as assigned.
- Advanced customer service skills
- Ability to multi-task
- Organized
- Knowledge of industry is recommended but not required
- Computer skills
- High school diploma or general education degree (GED)
- Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Affirmative Action/EEO Statement
As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.
Benefits
- Medical, Dental, and Vision
- 401K with company Match
- STD, LTD, Voluntary Life benefits
- Paid Time off