What are the responsibilities and job description for the Desktop Support Executive position at APN Consulting Inc?
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Location: Midland, TX
Duration: 6 months
Job Title: Desktop Support
Role Description:
Skills: Desktop Management - Infrastructure Services (IS) Experience Required: 6-8
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
Location: Midland, TX
Duration: 6 months
Job Title: Desktop Support
Role Description:
- Provides second-line investigation and diagnosis.
- Resolves and closes incidents service requests as per the procedures allocated timelines
- Logs relevant incidentservice request details as per process in ITSM tool.
- Communicate with client regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Comply with Quality Health Safety Environment (QHSE) and IT policies
- Liaise with clients| IT support groups and 3rd party providers when necessary
Skills: Desktop Management - Infrastructure Services (IS) Experience Required: 6-8
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.