Service/Floor Manager

Location: Apizza Alimentari, Fayetteville, New York

Job Type: Full-Time | Reports To: General Manager / Ownership

Position Summary: The Service / Floor Manager is responsible for leading the front-of-house team and ensuring an exceptional hospitality experience for every guest. This role focuses on guest engagement, guiding guests through the restaurant experience, and maintaining smooth and efficient floor operations. The Service / Floor Manager acts as a hospitality ambassador for the restaurant by welcoming guests, touring them through the space when appropriate, and ensuring that service standards and guest satisfaction remain consistently high.

Key Responsibilities

• Lead front-of-house service during shifts to ensure smooth and efficient floor operations.
• Provide warm hospitality by greeting and engaging guests throughout their visit.
• Tour and orient guests to different areas of the restaurant including dining rooms, bar, bakery, deli, and café areas.
• Monitor guest satisfaction and proactively address service concerns or requests.
• Support hosts, servers, bartenders, and counter staff to maintain service standards.
• Assist with seating flow, reservations, and overall dining room organization.
• Coach and guide team members to deliver excellent hospitality and guest service.
• Maintain strong communication between front-of-house and kitchen teams.
• Assist with staff training, onboarding, and reinforcement of service standards.
• Monitor cleanliness, presentation, and organization of dining areas.
• Handle guest feedback and resolve service issues in a professional and timely manner.
• Strong hospitality mindset and leadership presence
• Excellent guest interaction and communication skills
• Ability to guide guests through the restaurant experience
• Strong problem-solving and decision-making abilities
• Ability to remain calm and organized during busy service periods
• Team leadership and staff development skills
• Attention to detail and service quality
• Previous restaurant management or supervisory experience preferred
• Strong background in hospitality and guest service
• Ability to lead and motivate a service team
• Experience with POS systems and restaurant operations
• Ability to stand and move throughout the restaurant during service
• Competitive salary or hourly compensation
• Paid vacation time accrual
• 401(k) opportunities
• Health insurance opportunities
• Food & beverage allowance
• Growth opportunities and leadership development
  
  

Essential Skills

• Strong hospitality mindset and leadership presence
• Excellent guest interaction and communication skills
• Ability to guide guests through the restaurant experience
• Strong problem-solving and decision-making abilities
• Ability to remain calm and organized during busy service periods
• Team leadership and staff development skills
• Attention to detail and service quality
  
  

Qualifications

• Previous restaurant management or supervisory experience preferred
• Strong background in hospitality and guest service
• Ability to lead and motivate a service team
• Experience with POS systems and restaurant operations
• Ability to stand and move throughout the restaurant during service
  
  

Compensation & Benefits

• Competitive salary or hourly compensation
• Paid vacation time accrual
• 401(k) opportunities
• Health insurance opportunities
• Food & beverage allowance
• Growth opportunities and leadership development