What are the responsibilities and job description for the QUALITY ASSURANCE SPECIALIST position at Apis Services Inc?
QUALITY ASSURANCE SPECIALIST
FULL TIME
CONEXIO & Resources for Human Development
A Quality Specialist is responsible for ensuring that services meet the required regulations per Department of Health and Social Services. Their role involves overseeing the quality control processes, identifying areas for improvement, and ensuring that service delivery is consistent and meets regulatory standards. Specific tasks include documentation and reporting; quality assurance; performance improvement; compliance and standards; training; root cause analysis and collaboration among various departments.
Direct Duties:
Coordinate internal investigations; track trends and monitor progress of investigations
Travel as needed to our Delaware locations
Prepare and manage Incident Management Reports and Review of Incident Investigations
Conduct Certified Investigations from commencement to finalization
Adhere to all investigation, reporting, and filing timelines as specified by Incident Management Bulletin and the Certified Investigator course requirements
Track and assure that all Occurrence Reports are reported in a timely manner Issue final Investigation report per regulations
Assure the witness statements are taken in a timely manner - In person interview
Assure the alleged victim(s) statement is taken in a timely manner
Collect all physical and demonstrative evidence
Assure the Chain of Custody is followed with collection of materials and information
Assure the Summary of Evidence is accurate and concise
Assure the Analysis was supported by the summary of evidence
Respond to questions/provide additional information as requested by administrative entities
Attend training necessary to conduct investigations
Align agency policies with State policies
Other quality improvement or training tasks as needed
MINIMUM EDUCATION AND EXPERIENCE QUALIFICATION REQUIREMENTS:
• Labor Relations Alternatives Consultants Training Conducting Serious incident Investigations Course
• Two (2) years of experience in investigative work or related field
• Bachelor’s Degree in Human Services, Criminal Justice or related field
• Knowledge of local, state, and federal human services rules and regulations
• Excellent communication, writing, documentation
NETWORK FUNCTIONS:
Maintain and abides by OSHA requirements and guidelines
Observes all Fire and Safety Policies and Procedures
Observes all Personnel Policies and Procedures
Observes all Agency’s Policies and Procedures
Observes all HIPAA Policies and Procedures and maintains confidentiality
Completes and returns all paperwork distributed by the Human Resource Department
Attends all required and scheduled trainings and meetings
Always maintain a professional demeanor and exercise good professional judgment in all areas of employment duties
Documents time worked accurately
