INSURANCE ENROLLER

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

Position Summary: The Insurance Enroller will be responsible for outreach, education and coverage enrollment for uninsured individuals into health insurance and other coverage (e.g. New York State of Health, AccessNYC, Family Planning Benefit Program, PrEP-Ap, and ADAP).

The major duties of the position include, but are not limited to:

Direct Service: 

• Provide in person health insurance enrollment services to uninsured individuals in Western Queens
• Provide enrollment assistance to individuals with the renewal of health plans and other coverage programs.
• Remind potential participants of appointments.

Education:  

• Meet with and educate clients and the types of health insurance programs. 
• Provide education on into Qualified Health Plans (QHPs), supplementary plans available, and into Insurance Affordability Programs (IAPs), through the New York State of Health, and AccessNYC.
• Provide education on coverage programs for health care, including Family Benefit Planning Program.
• Assist potential enrollees with grievances, complaints or questions regarding their health coverage determination related to their coverage.
• Inform enrollees of their rights to appeal decisions on their eligibility and enrollment into insurance.

Outreach and Collaboration: 

• Conduct in-person outreach to individuals, community-based organizations, churches and small businesses in Jackson Heights, Corona, and Elmhurst.
• Identify and establish collaboration with organizations and community sites for client recruitment and referral.
• Represent Apicha CHC to articulate mission and services provided.
• Outreach and recruit clients into Apicha CHC services, including primary care.

Compliance:

• Provide information in a fair and impartial manner which is culturally and linguistically appropriate, and disability accessible, for the populations being served under the Exchange, including individuals with limited English proficiency.  
• Meet requirements set by funding sources and by the agency, including timely submission of project reports and all required data entry.
• Participate in program evaluation and CQI activities as assigned.
• Function as a part of multi-disciplinary team.
• Attend all required training sessions and meetings.

Qualifications:

• Bachelor’s degree, with 1 year of full time work experience. Equivalent education and experience can be High School or GED, with 5 years of full time work experience.
• Be as certified for New York State of Health within 2 months.
• Strong experience in working with target population 
• Excellent written and verbal communication skills in English required.
• Independent and good team player.  
• Good attention to detail. 
• Fluency in one or more A&PI languages or Spanish preferred
• Ability to work well with diverse population. 
• Ability to handle multiple tasks and stressful environment. 
• Ability to work well within the organizational structure.  
• Ability to work flexible hours including some evenings and weekends.  
• Ability to work with multiple databases.
• Ability to use common office software. (Word, Excel, Power Point).