What are the responsibilities and job description for the Service Coordinator position at APIC Solutions?
DESCRIPTION
Corporate Technology Solutions (CTS) by APIC Solutions, Inc. is seeking a highly organized and detail-oriented Service Coordinator / Assistant Project Coordinator. The ideal candidate will bring experience from construction, security systems, or low voltage companies. This position will manage and coordinate service requests, ensuring timely and efficient delivery of support services to clients. The Service Coordinator will act as a liaison between clients, technicians, and internal teams to streamline operations and enhance customer satisfaction. In addition, this position will support project coordination duties, including job and customer setups, work order creation for time and material jobs, and processing material orders and customer billings.
Location: Tempe, AZ
KEY RESPONSIBILITIES
Service Request Management
- Receive and process service requests from clients, ensuring accurate and timely assignment to appropriate technicians
- Schedule and coordinate service appointments, balancing technician availability with client needs
- Track and manage the status of service requests, providing updates to clients and internal teams as needed
Communication & Coordination
- Serve as the primary point of contact for clients regarding service requests, inquiries, and status updates
- Communicate effectively with technicians to ensure they have the necessary information and resources to complete service tasks
- Coordinate with other departments, such as sales and operations, to address any issues or requirements related to service delivery
Documentation & Reporting
- Maintain accurate records of service requests, appointments, and technician activities in the company's service management system
- Prepare and review service reports, ensuring they are complete and accurate
- Analyze service data and provide insights to improve service delivery and operational efficiency
Customer Service
- Provide exceptional customer service, addressing client concerns and resolving issues in a professional and timely manner
- Follow up with clients to ensure satisfaction with the service provided and address any additional needs or feedback
- Identify opportunities for improving client experiences and service processes
Process Improvement
- Identify and implement process improvements to enhance the efficiency and effectiveness of service coordination
- Develop and maintain standard operating procedures (SOPs) for service coordination tasks
- Collaborate with the Service Manager and other team members to address operational challenges and implement solutions