Customer Service Representative

Let’s unpack this – Who are we?

mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.msupply.com .

About API Of NH/Delta T

New England-based API of NH/Delta T offers a unique combination of unmatched customer service and product quality. Since it first opened as a family business in 1969, the company has been dedicated to serving and increasing the profitability of the independent HVAC contractor, with additional expertise in hydronics and sheet metal fabrication. They are a trusted provider of top-notch brands including Rheem and LG. For more information, visit apiofnh.com

Job Summary

The Customer Service Representative (CSR) supports assigned accounts and inbound inquiries by delivering high-quality service related to product specifications, order processing, and general account support.

Job Duties & Responsibilities

• Responds promptly and professionally to customer inquiries via phone, email, and fax.
• Builds strong, solutions-focused relationships with customers and internal teams
• Manages communication with assigned accounts, handling product inquiries, pricing, and order processing (stock and special orders)
• Provides timely updates on order status, including back-orders, will-calls, and deliveries
• Shares pricing information, distributes dealer price sheets, and promotes current programs in line with company initiatives
• Supports Territory Managers with quote preparation, order entry, and account updates
• Collaborates with branch teams to deliver seamless customer service while independently managing workload to meet goals and deadlines
• Handles overflow calls, routes communications effectively, and ensures accurate message delivery
• Safety-sensitive role requiring constant alertness and adherence to safe work practices
• Maintains proficiency in company systems for administrative tasks such as data entry, messaging, call logs, and workflow updates
• Performs additional duties as assigned, with flexibility to adapt to changing business needs and responsibilities
  
  

Qualifications

• High school diploma or GED equivalent
• 5 years of experience in HVAC, customer service, or related functions
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and standard office technology, including computers, scanners, phones, and virtual meeting platforms
  
  

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Bending, lifting, and carrying materials weighing up to 50 lbs.
• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• Continuous use of fingers, hands, and arms for computer and office-related tasks
• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)
• Regular verbal communication via phone and in-person interactions (up to 6 hours daily)
  
  

What We Offer

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more
  
  

Equal Employment Opportunity & Pre-Employment Requirements

We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com

All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.

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