What are the responsibilities and job description for the Customer Service Representative position at APG CASH DRAWER LLC?
Purpose:
The Customer Service Representative is responsible for supporting the sales order cycle with our customers including order entry and customer support. As a member of the customer relations team, they ensure all customer phone calls are addressed and document customer feedback.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat; process orders accurately and efficiently
- Prepare, document, negotiate, and follow up on the terms and conditions of the sale for all customer purchase orders
- Evaluate the needs of the user and recommend the correct product for their application
- Assist with and work through customer disputes promptly and professionally
- Manage the Web order process and follow-up with website leads
- Organize and process any report needs for account managers
- Attract and refer new customers and pass on all appropriate leads to the proper account manager or distributor; follow-up on any new lead open cases as needed
- Maintain processes according to our ISO procedures
- Continually learn about new products and how they can be applied
- Log and follow up on customer feedback
- Keep track of PO termination dates and ensure timely placement of POs
- Sell add-on accessories when possible and appropriate
Knowledge, Skills and Abilities:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills with the ability to handle customer inquiries effectively
- Excellent organizational skills with exceptional attention to detail
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite, including MS Word, PowerPoint, and Excel
- Experience using ERP or CRM systems
- Understanding of supply chain principles and logistics operations
- Data analysis and problem-solving skills
- Good critical thinking skills
- Being knowledgeable about products or services
- Knowledge of USPS, FedEx, UPS, carrier, and other delivery services
Requirements:
- Bachelor’s Degree preferred
- 2-3 years of experience or equivalent combination of education and work experience preferred
- Experience working in an ISO-certified environment
- Proficient in CRM systems (e.g., Salesforce) and Microsoft Office Suite
Salary : $22 - $25