What are the responsibilities and job description for the Hotel Front Desk Agent position at Apexx Management?
We are looking for a warm and outgoing Hotel Front Desk Associate preferably with hotel experience that possesses a strong work ethic, and a firm commitment to providing the best possible customer service and guest experience. It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary. Bilingual a plus.
Specific qualifications for the role include:
- High school diploma or GED
- Prior hospitality experience, preferred
- Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
- Sufficient calculator skills to prepare moderately complex mathematical calculations without error
- Ability to access and accurately input information using a moderately complex computer
- Ability to maintain a professional appearance and demeanor
- Strong English language skills, Bilingual (Spanish) a plus
As a Hotel Front Desk Associate, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.
Your specific duties in this role will include:
- Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions
- Providing guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
- Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank
- Posting charges to guest room and House accounts using the computer
- Closing guest accounts at time of check out, and ascertaining guest satisfaction
- Responding to, and addressing guest complaints and concerns
- Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate
- Providing safety deposit boxes for guests by escorting them to the vault room and assisting the customer in opening the deposit box lock
- Performing additional duties as assigned by the supervisor
Job Type: Full-time
Our company is an equal opportunity employer
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15