What are the responsibilities and job description for the System Training Instructor (Child Welfare Information System Training Instructor) position at Apexon?
We Are hiring : -
Job Title: System Training Instructor (Child Welfare Information System Training Instructor)
Company: Apexon
Location: Nashville TN ONSITE
Work Type: Onsite
About Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.
We enable #HumanFirstDIGITAL
Required Skills
• Experience facilitating training for a variety of audiences, including end users.
• Strong classroom and virtual facilitation skills.
• Experience using LMS platforms, virtual collaboration tools such as Microsoft Teams, and training environments/sandboxes.
• Ability to translate system functionality into clear, role-based instruction.
• Experience developing or delivering training using scenario-based and job-specific examples.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced implementation environment and adapt to evolving training needs.
Responsibilities
We are seeking a Child Welfare Information System Training Instructor to support training delivery for a child welfare system implementation.
This role will deliver training across multiple audiences, including DCS staff, providers, help desk personnel, and designated technical/support staff. The instructor will help ensure end users are prepared to use the system effectively at go-live and that support teams are equipped to sustain operations post-implementation.
• Deliver End User Training for DCS staff over a 7-week training period using a mixed delivery approach.
• Deliver Provider Training over a 5-week training period using a mixed delivery approach.
• Support Help Desk Training prior to go-live, including walkthroughs and review of common issues and resolution steps.
• Support Knowledge Transfer sessions for train-the-trainer and technical functions.
• Deliver just-in-time training in person that includes business and program context to support data quality, system adoption, and effective system utilization.
• Support help desk personnel in understanding system-specific content related to common issues and questions, including Level 1 and Level 2 support scenarios.
• Coordinate with project, functional, and technical teams to stay aligned on system changes, workflows, and training content.
Our Commitment to Environment:
Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.
Our Perks and Benefits:
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.
We also offer:
- Health Insurance with Dental & Vision
- 401K Plan
- Life Insurance, STD & LTD
- Paid Vacations & Holidays
- Paid Parental Leave
- FSA Dependent & Limited Purpose care