Field Service Representative - Industrial Water Treatment

Field Service Representative - Central/Eastern Idaho & Salt Lake Region

WHY APEX WATER AND PROCESS INC.?

Apex Water and Process is an innovative leader in providing cutting-edge water and process solutions to the industrial and agricultural sectors. We're a fast-growing company with a vibrant, team-oriented culture, committed to delivering exceptional customer service and fostering long-term partnerships. At Apex, you'll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full-time team member, you'll start accruing paid time off from day one! Don't miss out - apply today and start your journey with Team Apex!

JOB SUMMARY

We are seeking a Field Service Representative to join our team and cover Central/Eastern Idaho and the Salt Lake Region! The primary function of the individual in this position will be to provide technical support and guidance to the Company's customers in the water treatment industry. The Field Service Representative will leverage their knowledge and experience to resolve complex technical issues, ensure customer satisfaction, and contribute to the overall success of our field sales and service team.

ESSENTIAL JOB RESPONSIBILITIES:

• Work onsite at customer locations to provide routine, day-to-day service to determine water treatment program is operating within optimal ranges and document findings in detailed reports
• Assist with chemical feed and inventory management
• Participate in delivery, installation, commissioning and repair of systems at customer sites
• Manage and place orders, track inventory and usage of product at each customer site
• Send service reports to Account Manager for each site visited
• Send monthly rollup reports to Account Manager highlighting key points for each site
• Project professional image of the Company through a positive and helpful attitude and punctual and reliable attendance at all times
• Maintain professional and technical knowledge in order to provide sound water treatment recommendations to customers; continuously strive for professional improvement by taking advantage of the Company's continuous online training and mentorship opportunities
• Local travel is expected and ongoing; travel approximately 5% outside of assigned region, which will involve overnight stays
• Keep vehicle in good operating condition and keep up with recommended maintenance as needed
• Adhere to and support all safety policies and guidelines
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent
• Strong communication and customer service skills with the ability to explain technical concepts to non-technical clients and stakeholders
• Mechanical and technical aptitude with the ability to diagnose and resolve technical issues efficiently
• Ability to provide technical services or support within the water treatment industry
• Ability and willingness to be trained in on and perform equipment installation, commissioning, and repair at customer sites
• Knowledge of Microsoft Word, Excel and PowerPoint and ability to learn internal business systems
• Ability to work independently and effectively plan, organize and execute activities
• Ability and willingness to physically provide service at customer facilities within a wide range of environments; must be able to lift a minimum of 50 lbs. without assistance
• Valid driver's license and willingness to abide by Company standards for operating a motor vehicle
• Ability and willingness to be away from home for overnight travel 2-4 nights/month
• Ability to pass a respirator fit test and wear a half-or full-face respirator

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Engineering, Chemistry or other relevant field of study
• Knowledge of water treatment systems, including filtration, disinfection, and chemical dosing
• Familiarity with water treatment industry regulations and standards
• Advanced certifications or training in water treatment technologies

An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person