Salesforce Business Systems Analyst

Salesforce Business Analyst

Duration: 6 month w/intent to hire

Hourly Rate: 55-65/HR

Location: Columbus, OH

Hybrid: 4 days onsite per week

Must Have Requirements:

• 7 of Business Systems Analyst, Business Analyst, Technical Analyst Experience
• Large Industry Experience – Banking Preferred
• Salesforce Product Experience (For example: Sales and Service cloud, Financial Services cloud, Marketing Cloud, Mulesoft & Copado)
• SQL

Job Summary:

Our large banking client is looking for a Lead Business Systems Analyst (BSA) in our Salesforce Center of excellence (COE). In this role you will be part of a team working to develop solutions enabling the business to leverage Salesforce platform to elevate the business processes towards an improved Optimal Customer experience (OCR). As a Lead BSA Analyst, you will work with the business to understand their needs, document technical requirements and build/manage the product backlog.

Key EDW salesforce products utilized include Sales and Service cloud, Financial Services cloud, Marketing Cloud, Mulesoft & Copado. If you consider Salesforce as a strategic asset, evangelize the value of seamless end to end processes, have a passion for learning and continuous improvement, this role is for you.

Key Responsibilities

·Serves as a liaison and knowledge source with stakeholders, product owner and team members.

·Work with product team in an Agile environment to understand Epic vision, breakdown of features and how user stories should be prioritized.

·Facilitate backlog refinement sessions to refine user story details, acceptance criteria, and establish story points with team members. These meetings should result in user stories ready to be prioritized into the backlog.

·Work with the Agile team, Product Owner, and business stakeholders to facilitate and document any source to target data mappings as required.

·Participates in the identification, quantification and mitigation of risks and issues.

·Responsible for working with the Application BSAs to identify and escalate impediments to completing the requirements to the Scrum Master.

·Work with the product team to ensure there is good volume of user stories in backlog to ascertain backlog health and flexibility.

Basic Qualifications

·Bachelor's Degree.

·5 years of experience as Business Systems Analyst.

·2 years of experience using SQL to create ad-hoc queries and analyze data.

·Highly motivated with strong organizational, analytical, and problem-solving skills.

·Ability to effectively prioritize and execute tasks and handle multiple projects simultaneously.

·Excellent verbal and written communications skills.

·Experience leading other BSAs on a project team.

Preferred Qualifications

·Experience in financial services (banking) industry.

·Experience working with Salesforce platform with Sales and Service cloud. FSC would be preferred.

·Salesforce Administration certifications

Strong organizational skills with demonstrated ability working with a high-performing team.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.