REL Documentation Specialist

Job#: 3044386

Job Description:

REL Documentation Specialist

Location: Pensacola, Florida (Hybrid)

Role Overview

This role supports the organization by participating in the development and follow-up analysis of policy and process updates. The position involves providing end-user support for manuals and internal systems. The specialist will work under general supervision with limited discretion, developing alternate courses of action based on precedent or policy while performing varied tasks.

Key Responsibilities

• Ensure project deliverables are met in accordance with customer expectations, timelines, and budget constraints.
• Build and maintain relationships with team members, management, key stakeholders, and external contacts.
• Conduct research and prepare reference material.
• Ensure effective management of projects from inception through implementation.
• Identify, communicate, and resolve technical, tactical, and operational project issues and risks.
• Maintain the documentation library to ensure the currency of processes.
• Provide training to end-users on the use of electronic manuals and reference material.
• Review proposed policy and procedure changes for technical adequacy, completeness, and compliance with regulations.
• Administer and develop eNet content.
• Conduct or facilitate user acceptance testing, including developing and executing test cases.
• Write and organize online reference material, instructions, and communications according to set standards.
• Serve on teams and task groups for projects and initiatives.
  
  

Required Qualifications

• Experience composing correspondence that adheres to grammar and specific writing standards.
• Experience managing multiple priorities independently or in a team environment.
• Experience in researching, compiling, and documenting data, business processes, and workflow.
• Experience working and participating in cross-functional, multi-dimensional teams and projects.
• Working knowledge of PC and web/internet-based technologies such as HTML, management/editing tools, and development.
• Basic database and presentation software skills.
• Basic skill in capturing and translating processes and requirements into easily understood terms.
• Basic skill in exercising initiative and using good judgment to make sound decisions.
• Effective organizational, planning, and time management skills.
• Effective skill in following, interpreting, and applying relevant data and instructions to guidelines, procedures, and regulations.
• Ability to work independently and in a team environment.
  
  

Preferred Qualifications

• Associate's Degree in Communication Studies or an equivalent combination of training, education, and experience.
• Working knowledge of the organization's products, services, programs, policies, and procedures.
  
  

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.