What are the responsibilities and job description for the IT Support Specialist - Charleston - 3rd shift Tues - Saturday position at Apex Systems?
Job Details
Job#: 3013855
Job Description:
Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified by sending an updated resume to Jordan at .
**Please note that only qualified candidates will be contacted
Job Title: IT Support Specialist
Department: Manufacturing Support Services
Position Type: long-term contract
Location: Charleston, SC
Shift: Tuesday-Saturday 10:00 PM-7:00 PM
Overview: We are seeking an experienced IT Support Specialist to join our Manufacturing Support Services team. This role involves providing hands-on technical support in a fast-paced factory environment, ensuring smooth operation of computing and networking equipment. The position requires strong troubleshooting skills, excellent customer service, and the ability to work independently while supporting a 24x7 operation across multiple shifts.
Key Responsibilities:
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified by sending an updated resume to Jordan at .
**Please note that only qualified candidates will be contacted
Job Title: IT Support Specialist
Department: Manufacturing Support Services
Position Type: long-term contract
Location: Charleston, SC
Shift: Tuesday-Saturday 10:00 PM-7:00 PM
Overview: We are seeking an experienced IT Support Specialist to join our Manufacturing Support Services team. This role involves providing hands-on technical support in a fast-paced factory environment, ensuring smooth operation of computing and networking equipment. The position requires strong troubleshooting skills, excellent customer service, and the ability to work independently while supporting a 24x7 operation across multiple shifts.
Key Responsibilities:
- Perform onsite troubleshooting, repairs, and upgrades for client hardware and software.
- Execute installation, moves, additions, changes, and disposal activities as requested.
- Provide break/fix support for computing and networking equipment during factory changes.
- Assist customers via phone, in person, and remotely to resolve technical issues.
- Document all service activities thoroughly and accurately.
- Ensure compliance with SLA/SLO requirements and meet customer service benchmarks.
- Occasional travel to local sites; extensive walking in factory and flight-line areas.
- Required: A Certification or equivalent hands-on experience (minimum 2 years full-time hardware maintenance).
- Recommended: Network Certification.
- 3 years of relevant IT support experience or equivalent combination of education and work experience.
- Advanced hands-on experience troubleshooting and repairing client hardware.
- Experience diagnosing and resolving basic networking issues.
- Strong verbal and written communication skills; excellent customer service.
- Ability to work independently and manage time effectively.
- Valid driver's license and reliable transportation for site travel.
- Ability to lift up to 35 lbs.
- Availability for second shift; some schedules may include one weekend day.
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*
- Health
- Dental
- Vision
- Life Insurance; Short Term Disability
- Hospitalization Coverage
- Direct Deposit
- Weekly Pay Periods
- Training and Development Programs
- 401k
- Referral Program
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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