IT Process Manager

Job#: 3034230

Job Description:

IT Process Manager

Contract: 6 months

Location: 3x a week in Richmond, VA

We are seeking a highly motivated IT Operational Process Manager, who has proven experience with process and data management concepts, a strong technical and cyber/access management background, and familiarity with cyber security and access management.

This role will be responsible for independently managing daily activities that support key control/operational processes and drive quality outcomes, as well as providing first-class support to end-users across the enterprise, while identifying, vetting, and implementing improvements that enhance efficiency, accuracy, and control outcomes without disrupting existing systems.

Key Responsibilities

• Independently manage recurring activities with flawless delivery, which drive quality and compliant outcomes for key control and operational processes, and ensure zero self-inflicted non-compliance issues, backed by the collection of defensible evidence.
• Leverage process management concepts (e.g. CTQs, SIPOCs, Swimlanes, RACIs, etc.) to drive clarity and understanding about how existing processes occur.
• Drive a well-managed agenda by ensuring job aids and procedures are current, and are completely and accurately maintained.
• Collect and maintain data related to the process, and leverage existing capabilities (e.g. Google Sheets, SQL, etc) to reduce manual effort and/or risks within the process, while creating meaningful transparency into the health of the process.
• Leverage an understanding of the existing process (i.e. how it’s occurring), expectations of key stakeholders (i.e. how it should be occurring and why), and combine that with an understanding of supporting data and existing systems, to recommend improvements backed by data and process analysis for stakeholder acceptance.
• Contribute to audit related activities such as, but not limited to, process walk-throughs, evidence requests, etc.
• Provide first in class level 1 service to peer teams and internal end-users, to compliantly shepherd others through existing processes and influence effective outcomes. When needs arise, engage with level 2 and level 3 teams by clearly and accurately conveying existing situations, highlight impediments and where assistance is needed, and if appropriate, provide recommendations that are aligned to the key objectives of the process or intent of the supporting system.
  
  

Must-Have Skills

• Process Management — A strong understanding of process management concepts (e.g. CTQs, KPIs, SIPOCs, Swimlanes, RACIs, Process Health Monitoring (e.g. Throughput, Control Charts, etc.).
• Process Execution — An ability to apply process management experience to follow and execute structured workflows, and when needs arise, define and design
• workflows in alignment with key success factors and complement existing processes or capabilities.
• Technical aptitude — Able to quickly understand existing systems and capabilities, how they exist and interact with other systems within our technical ecosystem, and how the system/capability supports existing controls or processes.
• Technical aptitude — An understanding about how systems interact with each other (e.g. File Transfer, APIs, etc.), and the technical infrastructural layers of an application (e.g. Application/UI layer, Server layer, Data layer).
• Technical and Data aptitude — An understanding of standard tools (e.g. Google Sheets, SQL, etc.) with an ability to efficiently analyze and manage data to drive compliant process outcomes, reduce manual effort and/or risks, and analyze throughput to identify and recommend grounded improvement opportunities.
• Cyber/Access Management — An understanding of cyber security and access management concepts. An ability to apply that knowledge to ensure teams, controls and processes comply with documented standards, efficiently and compliantly enable end-user access to existing systems, and reduce risks of inappropriate access.
  
  

Preferred

• Yellow Belt certification or experience with end‑to‑end process mapping and improvement methodologies.
• Experience supporting internal controls, audit processes, or risk remediation.
• Strong analytical and problem‑solving mindset
• Ability to identify and implement practical solutions
• Detail‑oriented with excellent organizational skills
• Comfortable working in a technical environment
• Clear communicator who can translate process issues into actionable steps
  
  

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.