What are the responsibilities and job description for the Development and Production Support Engineer position at Apex Systems?
Job#: 3031039
Job Description:
WHAT YOU'LL DO
Develop, test, and deploy small-to-midsize process automations using UiPath, PowerAutomate, and related tools.
Support and contribute to automations leveraging AI capabilities, including large language models (LLMs) and tools such as ChatGPT, ensuring responsible usage, reliability, performance, and adherence to governance standards.
Contribute to reusable components, standards, and automation best practices.
Support integration and user acceptance testing (UAT), along with deployment and post-implementation validation.
Train and support end users on automation functionality, standards, and best practices.
Monitor production environments, jobs, queues, permissions, and system health across automation platforms.
Log, track, and communicate incidents, issues, and requests in a timely and structured manner.
Bring forward development- and production-related risks or issues to appropriate teams.
Support change governance related to configurations, permissions, packages, and releases.
Partner with business and technical stakeholders to improve automation reliability and user experience.
Contribute ideas that advance the Business Automation roadmap and vision.
WHAT YOU'LL BRING TO THE TABLE
Bachelor's degree (or equivalent experience) in Information Systems, Computer Science, Engineering, or a related field.
1-3 years of experience in automation development, software development, or production support.
Foundational experience with UiPath (Studio, Orchestrator, Assistant, or StudioX) or similar automation platforms.
Familiarity with AI-enabled automated solutions, including the use of large language models (LLMs) such as ChatGPT, for enhancing automation effectiveness and user experience. Exposure to ITSM tools (e.g., ServiceNow) and incident, change, and problem management practices.
Understanding of databases, data structures, and SQL for troubleshooting and reporting.
Familiarity with .NET/C#, XML/XSLT, and basic scripting (e.g., PowerShell or Python).
Experience working in Agile, Scrum, or hybrid delivery methods.
Strong analytical, problem-solving, and written and verbal communication skills.
Ability to balance multiple priorities in a dynamic environment.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
WHAT YOU'LL DO
Develop, test, and deploy small-to-midsize process automations using UiPath, PowerAutomate, and related tools.
Support and contribute to automations leveraging AI capabilities, including large language models (LLMs) and tools such as ChatGPT, ensuring responsible usage, reliability, performance, and adherence to governance standards.
Contribute to reusable components, standards, and automation best practices.
Support integration and user acceptance testing (UAT), along with deployment and post-implementation validation.
Train and support end users on automation functionality, standards, and best practices.
Monitor production environments, jobs, queues, permissions, and system health across automation platforms.
Log, track, and communicate incidents, issues, and requests in a timely and structured manner.
Bring forward development- and production-related risks or issues to appropriate teams.
Support change governance related to configurations, permissions, packages, and releases.
Partner with business and technical stakeholders to improve automation reliability and user experience.
Contribute ideas that advance the Business Automation roadmap and vision.
WHAT YOU'LL BRING TO THE TABLE
Bachelor's degree (or equivalent experience) in Information Systems, Computer Science, Engineering, or a related field.
1-3 years of experience in automation development, software development, or production support.
Foundational experience with UiPath (Studio, Orchestrator, Assistant, or StudioX) or similar automation platforms.
Familiarity with AI-enabled automated solutions, including the use of large language models (LLMs) such as ChatGPT, for enhancing automation effectiveness and user experience. Exposure to ITSM tools (e.g., ServiceNow) and incident, change, and problem management practices.
Understanding of databases, data structures, and SQL for troubleshooting and reporting.
Familiarity with .NET/C#, XML/XSLT, and basic scripting (e.g., PowerShell or Python).
Experience working in Agile, Scrum, or hybrid delivery methods.
Strong analytical, problem-solving, and written and verbal communication skills.
Ability to balance multiple priorities in a dynamic environment.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.