Service Consultant

Job Description:
Ther Service Consultant role begins with answering the phone in a positive manner and providing exceptional customer service, consults with customers, estimates and writes quotes for projects, and provides solutions while building lasting customer relationships.

Responsibilities:

• Book customer needs and provide quotes.
• Answer customer calls, emails, and texts with a friendly, professional, and prompt attitude.
• Troubleshoot and resolve issues with customer orders.
• Communicate effectively with Dispatch and other team members to ensure smooth operations.
• Assist with driver dispatching and serve as backup for routing.
• Help GM with truck maintenance, transport to and from shop.
• Monitor company emails and capture new leads for follow-up.
• Track sales, close ratios, and follow up on leads and estimates.
• Perform some administrative tasks as required.

Qualifications:

• 1 year of Customer Service experience preferred.
• Computer savvy with intermediate Microsoft Office skills.
• CRM software experience preferred.
• Strong order entry and processing skills.
• Excellent phone etiquette and customer service abilities.
• Data entry experience.
• Highly organized, outgoing, and motivated with a professional and personable demeanor.
• Comfortable with speaking on the phone and building relationships.
• Trustworthy and capable of multitasking.

Additional Skills:

• Experience in customer service and sales is a plus.
• Ability to assist with basic logistics and truck maintenance support.

Job Type: Full-time
Pay: From $18.00 - 20.00 per hour
Expected hours: 40 per week

Salary : $18 - $20