What are the responsibilities and job description for the Customer Service Specialist position at Apex Staffing, Inc.?
Customer Service Specialist – Medical Supply | Full-Time | Competitive Pay 100% Medical Coverage
Are you passionate about helping others and looking for a career in healthcare customer service? A family-owned medical supply company is hiring a Customer Service Specialist to join our growing team! This is a full-time, in-person position ideal for someone with strong communication skills, attention to detail, and a customer-first mindset.
Key Responsibilities:
- Provide exceptional customer service to walk-in clients and over the phone
- Assist customers with questions related to medical equipment, orders, and insurance
- Verify and collect patient information, including insurance coverage and eligibility
- Accurately enter orders and supporting documentation into the system, including ICD-10 codes
- Communicate with physicians' offices to obtain required documentation and prior authorizations
- Collect payments, process orders, and coordinate shipping logistics
- Maintain clean, organized front desk and service area
Qualifications:
- High school diploma or equivalent required
- Minimum 2 years of customer service or retail experience, preferably in a healthcare or medical supply setting
- Strong computer skills, including data entry and order processing
- Excellent verbal and written communication
- Ability to multi-task in a fast-paced environment
- Knowledge of ICD-10 codes and medical documentation is a plus
- Must be able to lift up to 30 lbs and stand for extended periods
- Background check required
Benefits & Perks:
- Competitive hourly wage based on experience
- 100% employer-paid medical insurance
- 401(k) with 3% company match
- Supportive, family-oriented work environment
- Opportunities for growth in a stable and rewarding industry
Join a company that values compassion, accuracy, and great service. If you’re ready to make a real impact in the lives of patients, apply today!
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