What are the responsibilities and job description for the General Manager position at Apex Service Partners?
Company Description Apex Service Partners is an HVAC, plumbing, and electrical services group committed to partnering with world-class service providers to build an industry-leading national platform. The organization emphasizes the power of people, collaboration, and shared expertise to drive operational excellence. By connecting a strong network of industry leaders, Apex promotes the exchange of resources, best practices, and technical knowledge. This approach supports exceptional service delivery for customers while creating meaningful growth opportunities for team members. Candidates can expect a values-driven environment focused on continuous improvement and long-term success.
Role Description This full-time, on-site General Manager role is based in Charleston, SC. The General Manager will oversee daily operations, including staffing, scheduling, budgeting, and service delivery across HVAC, plumbing, and electrical lines of business. This role is responsible for setting performance goals, monitoring key metrics, and ensuring a high standard of customer service and safety compliance. The General Manager will lead, coach, and develop team members, fostering a culture of accountability, collaboration, and professional growth. Additional responsibilities include managing P&L, driving local sales and marketing initiatives, implementing best practices from the Apex network, and partnering with senior leadership on strategic planning and execution.
Qualifications
- Proven experience in operations or general management, preferably within HVAC, plumbing, electrical, or related home services.
- Strong people leadership skills, including team building, coaching, performance management, and conflict resolution.
- Demonstrated financial acumen, including budgeting, P&L management, forecasting, and KPI tracking.
- Customer-focused mindset with the ability to enhance service quality, manage customer relationships, and resolve escalated issues.
- Operational excellence skills, such as process improvement, resource planning, and implementation of best practices.
- Clear, professional communication skills and the ability to collaborate effectively with technicians, office staff, and executive leadership.
- Proficiency with business software tools (e.g., Service Titan preferred, CRM, scheduling, and accounting systems); comfort working with data and reports.
- Ability to work on-site in Charleston, SC and adapt to a fast-paced, field-service environment.
- Bachelor’s degree in Business, Operations Management, or a related field preferred; equivalent experience considered.
- Experience in a multi-branch or multi-site service organization and knowledge of safety and regulatory standards is a plus.