What are the responsibilities and job description for the Customer Sales Representative position at Apex Restoration?
Business-to-Customer Sales Representative (Field Services)
Company: Apex Home Services – Las Vegas, NV
Role: Full-Time, Field-Based • Fast-paced 24/7 service environment
About Apex Home Services
Apex Home Services is a leading emergency services provider supporting homeowners across the Las Vegas valley. When customers experience property damage, they rely on Apex for fast response, trusted guidance, and high-quality service. We’re growing quickly and looking for a driven B2C sales professional to join our team.
The Role
This role is all about selling dispatched appointments, meeting customers on-site, and guiding them through urgent home-service needs. You’ll be the trusted advisor at the kitchen table—explaining the situation, outlining solutions, and helping customers move forward with confidence.
If you have strong in-home sales experience, thrive on fast-paced decision cycles, and enjoy helping people during stressful moments, this is the perfect fit.
What You’ll Do
- Respond to dispatched appointments and meet customers on-site
- Assess service needs and present clear, confidence-building solutions
- Build trust quickly and guide homeowners through next steps
- Communicate project details to internal teams for seamless handoff
- Follow up on open opportunities to close service agreements
- Maintain accurate CRM notes and daily activity updates
What Success Looks Like
- High close rate on dispatched appointments
- Strong customer satisfaction and repeat/referral opportunities
- Fast, clean communication with operations
- Professional, consistent representation of the Apex brand in the field
What You Bring
- 1–3 years of in-home or B2C sales experience (home services preferred)
- Strong communication and customer-facing presence
- Ability to build trust under pressure
- Confidence presenting solutions and handling objections
- Availability to support a 24/7 emergency service model (rotating schedule)
- Valid driver’s license and reliable transportation
Why Apex
- High-velocity environment with strong earning potential
- Company known for premium service and fast response
- Clear career progression and growth opportunities
- Competitive pay (base performance incentives), vehicle program, and benefits
- A culture built on responsiveness, professionalism, and accountability