What are the responsibilities and job description for the Solution Architect Microsoft Dynamics 365 Contact Center - Harrisburg, PA (Occasional Travel) position at APEX IT Services?
Hi,
We are immediately looking for Microsoft Dynamics 365 Contact Center _ Harrisburg, PA (Occasional Travel) with one of our direct clients. If you are interested or know someone who is looking for projects, please respond with Resume.
Position: Solution Architect Microsoft Dynamics 365 Contact Center
Location: Harrisburg, PA (Occasional Travel)
Required Qualifications
- 7 10 years designing and implementing Microsoft Dynamics 365 and Power Platform solutions.
- Significant hands-on architecture experience with Dynamics 365 Customer Service and/or Dynamics 365 Contact Center.
- Demonstrated experience designing enterprise omnichannel contact-center solutions.
- Experience with intelligent routing, queues, workstreams, agent experiences, case management, knowledge management, and contact-center analytics.
- Experience integrating D365 with enterprise APIs and back-office applications.
- Strong understanding of Microsoft Power Platform, Dataverse, Azure integration services, and enterprise security architecture.
- Experience designing high-volume, mission-critical customer-service platforms.
- Strong written and verbal communication skills, including the ability to communicate architecture decisions to both technical teams and executives.