What are the responsibilities and job description for the ServiceNow Architect - Harrisburg, PA position at APEX IT Services?
Hi,
We are immediately looking for ServiceNow Architect _ Harrisburg, PA with one of our direct clients. If you are interested or know someone who is looking for projects, please respond with Resume.
Job Description: ServiceNow Architect
Location: Harrisburg, PA
Key Responsibilities
Engagement & Delivery Leadership
- Serve as the primary point of contact for clients throughout the ServiceNow implementation lifecycle.
- Define project scope, goals, success criteria, and roadmap in collaboration with stakeholders.
- Oversee the planning and execution of multiple ServiceNow workstreams (ITSM, ITOM, HRSD, CSM, etc.).
- Manage risks, issues, dependencies, and change requests with a clear mitigation approach.
- Drive governance activities, including steering committee meetings, status reporting, and KPI tracking.
Scrum Master Responsibilities
- Facilitate Agile ceremonies: daily stand-ups, sprint planning, refinement, sprint reviews, and retrospectives.
- Remove team impediments, enabling smooth and efficient sprint execution.
- Coach teams on Agile/Scrum practices to enhance performance and delivery predictability.
- Maintain the product backlog with the Product Owner and ensure backlog items are well-defined.
- Track and report sprint metrics (velocity, burndown, team capacity).
ServiceNow Platform Oversight
- Coordinate with ServiceNow architects, developers, testers, and admins on solution design and implementation.
- Review design documents, configurations, and test results to ensure platform quality and compliance.
- Support platform governance, release planning, and integration design discussions.
Required Skills & Qualifications
- 7 years of IT project management or engagement leadership experience, preferably in consulting.
- 3 years of experience leading ServiceNow implementations across multiple modules.
- Certified Scrum Master (CSM), PMI-ACP, or equivalent Agile certification.
- Strong understanding of ServiceNow platform capabilities, architecture, and implementation best practices.
- Proven ability to manage enterprise-scale programs and cross-functional delivery teams.
- Excellent communication, facilitation, and stakeholder-management skills.
- Strong problem-solving, conflict-resolution, and decision-making capabilities.