What are the responsibilities and job description for the Dynamics 365 Consultant position at Apex IT Services?
Hi,
we are immediately looking for Dynamics 365 Consultant _ Remote (Harrisburg, PA- Occasional Travel) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume
Position: Dynamics 365 Consultant
Location: Remote (Harrisburg, PA-Occasional Travel)
Job Description
- The Customer Engagement Discovery Lead is responsible for leading requirements gathering and solution blueprinting for a public-sector customer engagement modernization initiative. This role shapes a cohesive target design for Dynamics 365 Customer Service, Power Pages self-service portal, voice/IVR contact center capabilities, and governed Generative AI (Copilot/agent assist)—while ensuring alignment with public-sector security, privacy, accessibility, records retention, and audit requirements
Required Qualifications
- 8 years leading customer engagement/contact center modernization initiatives, with public-sector or regulated industry delivery experience
- Proven requirements leadership: workshop facilitation, documentation, traceability, and stakeholder consensus.
- Hands-on functional/architectural capability with Dynamics 365 Customer ServiceSelf-service portals (Power Pages or equivalent)Voice/IVR contact center design and routing concepts.
- Practical GenAI/Copilot use cases with governance considerations
- Strong understanding of security and privacy fundamentals (least privilege, audit trails, data minimization.