What are the responsibilities and job description for the Level 3 Support Engineer - Bethesda, MD (Weekly 3 Days onsite) position at APEX IT Services?
Hi,
we are immediately looking for L3 Support _ Bethesda, MD (Weekly 3 Days onsite) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume
Position: L3 Support Engineer
Location: Bethesda, MD (Weekly 3 Days onsite)
Job Description:
- L3 Support Like a support manager.
- Troubleshoot and resolve complex technical issues escalated from L1 and L2 support teams.
- Collaborate with development teams to identify and address software defects and system performance issues.
- Conduct root cause analysis for recurring problems and implement long-term solutions.
- Ensure system stability and reliability by monitoring critical infrastructure and applications.
- Provide guidance and mentorship to L1 and L2 support engineers.
- Document solutions, troubleshooting procedures, and technical knowledge for future reference.
- Participate in on-call rotations to provide 24/7 support for critical incidents.