What are the responsibilities and job description for the Level 3 Support Engineer - Bethesda, MD (Weekly 3 Days onsite) position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, APEX IT Services, is seeking the following. Apply via Dice today!
Hi,
we are immediately looking for L3 Support _ Bethesda, MD (Weekly 3 Days onsite) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume
Position: L3 Support Engineer
Location: Bethesda, MD (Weekly 3 Days onsite)
Job Description:
Hi,
we are immediately looking for L3 Support _ Bethesda, MD (Weekly 3 Days onsite) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume
Position: L3 Support Engineer
Location: Bethesda, MD (Weekly 3 Days onsite)
Job Description:
- L3 Support Like a support manager.
- Troubleshoot and resolve complex technical issues escalated from L1 and L2 support teams.
- Collaborate with development teams to identify and address software defects and system performance issues.
- Conduct root cause analysis for recurring problems and implement long-term solutions.
- Ensure system stability and reliability by monitoring critical infrastructure and applications.
- Provide guidance and mentorship to L1 and L2 support engineers.
- Document solutions, troubleshooting procedures, and technical knowledge for future reference.
- Participate in on-call rotations to provide 24/7 support for critical incidents.