What are the responsibilities and job description for the Client Support Associate position at Apex Dynamics?
Location: Metairie, LA
Job Type: Full-Time / Entry-Level
About Us
Apex Dynamics is a full-service event marketing company based in the heart of New Orleans. We specialize in crafting unique and impactful events that leave a lasting impression. Our team of experienced professionals is dedicated to bringing your vision to life, from concept to execution. We believe in the power of events to inspire, connect, and drive results.
About the Role
We’re looking for a dedicated and personable Client Support Associate to join our team. In this role, you’ll be the first point of contact for clients, ensuring they receive exceptional service and support. This position is ideal for someone who enjoys problem-solving, building relationships, and providing a positive client experience.
Key Responsibilities
Provide accurate information and assistance regarding products, services, and company policies.
Maintain detailed records of client interactions and follow up to ensure satisfaction.
Support the onboarding process for new clients and assist with account updates or requests.
Collaborate with internal teams to resolve issues promptly and effectively.
Gather client feedback to help improve services and client experience.
Assist with administrative and communication tasks as needed.
Qualifications
Strong communication and interpersonal skills.
Detail-oriented, organized, and reliable.
Ability to multitask and manage time efficiently.
Previous experience in customer service, account management, or support is an asset (training provided).
Positive attitude and commitment to providing excellent client care.
Benefits
Comprehensive training and career growth opportunities.
Supportive and team-oriented work environment.
Opportunities to build strong client relationship skills.
Recognition and rewards for performance and dedication.