What are the responsibilities and job description for the On-Call Flex Concierge Agent (Part-Time) - Boston Seaport position at Apex Concierge Services Inc?
Apex Concierge Services is a Boston luxury residential concierge company serving high-end apartment communities in the Seaport. We're launching a new On-Call Flex Concierge Agent role: one trusted, cross-trained professional who steps in when a scheduled team member calls out, so our residents never see a gap in service.
How it works
- Paid standby every Thursday, Friday and Saturday, 11:00 AM–4:00 PM (15 hours/week)
- Stay reachable by phone during standby. When called, you head to one of our three Seaport properties
- Cover concierge, lobby and package room shifts to each property's standards
- Guaranteed minimum of 5 paid hours on every standby day, whether or not you're called in
- Optional extra shifts on other days, your choice
Pay
- $15.00/hour on standby (including travel when called in)
- $22.00/hour once you arrive on site
- Paid cross-training at all three properties before you start, at $22.00/hour
- Paid weekly
Schedule and term
This position starts with a one-month pilot from Thursday, November 5 through Saturday, December 5, 2026, including Thanksgiving weekend. Paid cross-training is planned for October 29 – November 4. After the pilot, Apex will decide whether the role continues.
What you'll do
- Greet residents and guests with five-star hospitality
- Receive, log and release packages with full accuracy
- Write clear, complete shift logs so the next team member can act on them
- Follow each property's post orders and Apex service standards
Requirements:- Available every Thursday, Friday and Saturday, 11:00 AM–4:00 PM, November 5 – December 5, 2026, including Thanksgiving weekend
- Able to answer a call or text within 15 minutes during standby
- Able to reach any of our Seaport properties within 30–60 minutes of being called
- At least 1 year of experience in concierge, front desk, hotel, residential building or security work
- Strong written communication; you'll write shift logs other people rely on
- Comfortable using a smartphone app for scheduling, time clock and team chat
- Professional, calm and dependable under short notice
Salary : $15 - $22