Front Desk Patient Care Representative

Hours of Operation

• Monday: 7:45 AM – 5:00 PM
• Tuesday: 6:45 AM – 5:00 PM
• Wednesday: 7:45 AM – 5:00 PM
• Thursday: 7:45 AM – 6:00 PM
• Friday: 7:45 AM – 12:00 PM

(Hours are subject to change based on provider needs)

About Apex Allergy & Immunology:

We’re a fast-paced, high-volume specialty practice committed to providing top-tier care to our patients. Our front desk team is the heart of our workflow — we rely on dependable, motivated team players who take initiative, adapt quickly, and genuinely care about the patient experience.

Patient Care Representative Responsibilities:

• Greet and check in patients with warmth and efficiency
• Maintain a clean, professional lobby and front desk environment
• Answer phones, triage calls, and return messages appropriately and promptly
• Answer patient questions and address complaints
• Schedule appointments accurately, including new referrals and follow-ups according to Provider protocols
• Collect copays, account balances and verify insurance
• Receive letters, packages, etc. and distribute them

· Prepare and send letters to patients

· Monitor office supplies and help place orders

· Become knowledgeable of insurance coverage for patients

· Obtain signatures on all forms and documents as required

· Help resolve any billing issues to help get claims paid

• Verify insurance and obtain updated patient demographics
• Fax, scan, assign, and file electronic documents in our EMR system
• Communicate effectively with providers, nurses, and fellow team members
• Medical Records; Incoming and Outgoing
• Maintain patient accounts by obtaining, recording and updating personal and financial information
• Maintain up-to-date knowledge of patient insurance requirements
• Assist with billing coordination and basic claim troubleshooting

Job duties are subject to change based on clinic needs

Minimum Qualifications:

• High School diploma or equivalent required
• Prior experience in customer service or a front desk/medical office role required
• Comfortable with computer use, typing, and multitasking in a fast-paced setting

Top Competencies for Success in This Role:

• Adaptability & Flexibility
• Professional Communication
• Customer Service Excellence
• Attention to Detail
• Time Management
• Interpersonal Teamwork
• Accountability & Follow-through

What We’re Looking For:

• Strong attendance and punctuality — this is critical
• Ability to work in a fast-paced, patient-facing environment
• Comfortable multitasking without sacrificing attention to detail
• Positive, team-oriented attitude
• Excellent communication skills — both verbal and written
• Previous medical office or front desk experience
• Bilingual is a bonus but not required

Benefits:

• 401(k) employer matching
• Health, dental, vision, and life insurance
• PTO
• Uniform allowance
• Employee discount
• Disability insurance
• Room to grow within the organization

We’re not just hiring to fill a seat — we’re looking for someone who wants to be part of a team that genuinely cares. The front desk at Apex is fast-paced and full of moving parts, but it’s also where compassion and clarity matter most. You’ll be the first and last impression for our patients, and how you show up truly makes a difference as we strive to be the calm in the middle of their allergy storm. The days go by quickly in this role — you’ll stay engaged, learn constantly, and contribute to something meaningful and rewarding. If you're kind, steady, and willing to learn, you’ll thrive here.

What we value here is dependability, kindness, and a willingness to step up. We can teach you our systems and processes, but we can’t teach heart — and that’s what we’re looking for. If you take pride in doing things the right way, love being part of a team that supports one another, and want to end each day knowing you helped people feel seen and cared for — then this might be exactly where you belong, and we would love to hear from you.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person

Salary : $31,433 - $39,939